Jessica Daniel

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

Assisted Customers with booking flights

• Asked open-ended questions to determine customer requirements and help identify correct products and services.
• Made outbound sales calls to contact prospective leads, using effective communication skills.
• Promoted accessories and cross-sold additional products and services through use of active persuasion.
• Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
• Increased customer satisfaction ratings by successfully resolving challenges.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.

• Resolved customer issues efficiently to build loyalty.
• Assumed responsibilities of store manager during supervisor's absence.
• Met with customers to discuss options for selection of products and services.
• Tracked, recorded and reported customer satisfaction data for each shift.
• Researched, identified and contacted potential business partners.

• Ensure the safety of my passengers Follow all of FAA Rules and Regulations.
• Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
• Offered answers to passengers' questions and resolved issues that arose during flights.
• Followed safety, passenger and supply pre-flight checklists.
• Dealt with mechanical and passenger emergencies according to standards.

• Announced flight status updates and information about gate changes over airport's system
• Coordinated with airport vendors regarding fueling and catering logistics
• Instructed passengers on all safety and emergency procedures and answered any questions
• Monitored compliance with size limitation guidelines for the carry-on baggage program
• Updated the flight attendant manual and briefed fellow staff on changes
• Qualified on 737,757,767,and 777 Aircraft.

• I handled all out bound calls for AT&T Uverse
• Sold services such as; cable, Internet, and TV
• Handled billing and any customer concerns.

• Made lesson plans and remained in constant contact with parents.