Jessica Da Silva
Knoxville,TN
Summary
Proficient esthetician and small business owner with a proven track record at JessWaxed, excelling in customer relations and operations management. Recognized for enhancing client satisfaction through exceptional, punctual service and effective marketing strategies. Strong communicator and problem-solver, dedicated to fostering lasting relationships and delivering outstanding results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Owner/Esthetician
JessWaxed
07.2024 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Worked effectively in fast-paced environments.
Esthetician
Brazilian Wax By Andreia
09.2022 - 07.2024
- Fostered friendly, warm, and exceptional customer experience.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
- Welcomed clients arriving for appointments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
Esthetician/Receptionist
Rio Body Wax
01.2022 - 08.2022
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Manager
Top Sapore
02.2015 - 11.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Education
Dom Jose De Camargo Barros High School
Indaiatuba, SP - Brazil12-2017
Skills
- Customer relations
- Friendly, positive attitude
- Team collaboration
- Problem-solving
- Time management
- Computer proficiency
- Business administration
- Financial management
Languages
• English
• Portuguese
• Spanish
Timeline
Owner/Esthetician
JessWaxed
07.2024 - Current
Esthetician
Brazilian Wax By Andreia
09.2022 - 07.2024
Esthetician/Receptionist
Rio Body Wax
01.2022 - 08.2022
Manager
Top Sapore
02.2015 - 11.2017
Dom Jose De Camargo Barros High School
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