Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jessica Gilmore-Roberts

Lawrenceville

Summary

Accomplished Esthetician and Medical Professional with a proven track record at Dermatology Institute, enhancing client satisfaction through state of the art innovative treatments and excellent customer relations. Expert in business operations and skilled in relationship building, significantly improved service delivery and operational efficiency. Achieved outstanding client results, demonstrating strong verbal communication and business planning acumen.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Owner/Esthetician

Heion Esthetics
10.2014 - 04.2024
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service utilizing cutting edge treatments.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Managed day-to-day business operations.

Medical Assistant/Esthetician

Dermatology Institute
02.2016 - 10.2018
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Enhanced spa revenue through upselling additional services and retail products during consultations.

Esthetician/Surgical Medical Assistant

MedDerm Dermatology
01.2013 - 01.2016
  • Developed personalized surgical scheduling plans for clients with individualized facial treatment routines to follow.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure highest satisfaction.
  • Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
  • Assisted physicians in cosmetic procedures and surgeries, maintaining sterile environments for optimum healing.

Education

Skincare Formulator - Formulating

School Of Natural Skincare
London, England
10-2020

Licensed Esthetician - Esthetics

Je Boutique
El Cajon, CA
01-2004

Certified Medical Assistant - Medical Assisting

Maric College of Medical Careers
San Diego, CA
04-1994

Skills

  • Customer relations
  • Small business operations
  • Teamwork and collaboration
  • Relationship building
  • Verbal and written communication
  • Business planning
  • Staff management
  • Sales management

Certification

  • Licensed Esthetician
  • Nationally Certified Medical Assistant
  • Certified Skincare Formulator
  • Certified Massage Therapist
  • Certified Jet Plasma Technician
  • Certified Scalpa Artist
  • OSHA Certified
  • Basic Life Support Certification (BLS)

Timeline

Medical Assistant/Esthetician

Dermatology Institute
02.2016 - 10.2018

Owner/Esthetician

Heion Esthetics
10.2014 - 04.2024

Esthetician/Surgical Medical Assistant

MedDerm Dermatology
01.2013 - 01.2016

Skincare Formulator - Formulating

School Of Natural Skincare

Licensed Esthetician - Esthetics

Je Boutique

Certified Medical Assistant - Medical Assisting

Maric College of Medical Careers

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Jessica Gilmore-Roberts