Summary
Overview
Work History
Education
Skills
References
Date Signed
Timeline
Generic

Jessica Davila

Orlando,United States

Summary

Veteran Security Manager handles department administration, effectively leads teams and establishes effective security plans. Proficient in company needs, behavioral assessments and screening techniques. Observant professional with talent for diffusing conflict and improving operations.

Dedicated Security Manager adept in security monitoring procedures, including surveillance equipment expertise. Proven history of operating with heightened awareness and attention to detail with track record of alleviating risks and exercising sound judgment in high-pressure situations.

Skilled in training and coaching security team members to achieve high standards of security across the board. Experienced in conducting patrols, performing screenings, and reviewing CCTV footage for signs of suspicious activity.

Overview

28
28
years of professional experience

Work History

Security Manager

Gatorland
Orlando, Florida
07.2023 - Current
  • Participated in continuing education and seminars to learn about latest threats and risk prevention methods.
  • Coordinated with vendors for installation of new hardware, software related to network, systems security.
  • Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
  • Managed the budget for the security department, optimizing resources while ensuring maximum protection.
  • Provided security awareness training to all employees, enhancing the overall security culture within the organization.
  • Designed and implemented comprehensive security policies and procedures to safeguard company assets.
  • Trained new security officers on safety protocols and company standards.
  • Led investigations into security breaches and implemented corrective actions to prevent future incidents.
  • Improved resource planning and allocation by streamlining security and administrative programs, business management operations, and inventory control.
  • Recorded required data for incident reports and files.
  • Established relationships with law enforcement agencies in order to facilitate investigation of cybercrime incidents or other criminal activities involving IT infrastructure.
  • Documented all aspects of IT Security including but not limited to policies, procedures and best practices.
  • Collaborated with internal teams and external consultants on projects relating to compliance standards.
  • Interviewed and hired security personnel with strong skill sets and expertise.
  • Coordinated with law enforcement and emergency responders during security incidents.
  • Managed the issuance and revocation of security badges and access rights for employees.
  • Investigated security incidents to determine root cause, impact, and recommend remediation plans.
  • Managed staff schedules for shifts and events to minimize overtime costs.
  • Reviewed security practices prior to events and identified potential weaknesses.
  • Established crisis management and emergency response plans, conducting regular drills to ensure preparedness.
  • Controlled physical and security technology programs, CCTV, access control, security lighting, gate systems and incident management systems.
  • Performed bi-weekly payroll, set schedules, and dealt with rule infractions.
  • Worked closely with local law enforcement to coordinate security operations and investigations.
  • Implemented an incident response process to ensure timely resolution of security issues.
  • Implemented new security protocols to prohibit trespassing and increase safety.
  • Managed a team of security personnel, providing ongoing training and performance evaluations.
  • Recommended changes in processes and procedures related to information security and risk management.
  • Analyzed security bulletins, gathering information on software vulnerabilities and patches.
  • Strengthened emergency preparedness and immediate responses while commanding oversight and maintenance of safety inventory and equipment.
  • Managed a team of Security Officers responsible for monitoring CCTV cameras and responding to alarms.
  • Supervised property entrances and exits and monitored employee safety.
  • Reviewed and updated security policies and procedures in response to new threats or changes in the regulatory environment.
  • Developed and implemented training methods to promote improved officer performance.
  • Installed cameras to investigate loss, fraud, theft and abuse by personnel or visitors.
  • Responded immediately to security threats, breaches and emergencies, following proper protocols.
  • Monitored and authorized employee and guest access to guard against theft.
  • Oversaw the installation and maintenance of security systems, including CCTV and access control systems.
  • Investigated security breaches and took appropriate measures to minimize damage.
  • Periodically reviewed existing policies and procedures and made recommendations to improve security.
  • Developed and enforced access control procedures to ensure employee and visitor safety.
  • Conducted regular staff training on security policies and procedures.
  • Held routine and surprise drills to keep help security team members practice response plans.
  • Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
  • Ensured compliance with local, state, and federal regulations regarding security and privacy.
  • Analyzed data from security incidents to identify trends and areas for improvement.
  • Assessed company security risks and developed actionable solutions to be presented to management.
  • Patrolled sites on foot and by vehicle to provide visible deterrence to criminals.
  • Audited existing security systems for potential vulnerabilities and implemented corrective measures as necessary.
  • Created and rolled out budget for security department.
  • Compiled evidence for law enforcement officials to use to prosecute criminals.
  • Completed investigations of security incidents and wrote reports for permanent record.
  • Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft, and presence of unauthorized persons.
  • Attentively monitored closed-circuit television footage to check for visible suspicious activity.
  • Maintained team compliance with professionalism guidelines and security team standards.
  • Prepared and presented reports on security status and incidents to senior management.
  • Conducted regular security assessments and audits to identify potential vulnerabilities.
  • Oversaw highly effective security team and managed scheduling and resource allocation.
  • Recommended equipment and services to improve facility and network security.
  • Developed and updated policies to keep employees safe from violence and harassment in workplace.
  • Monitored physical access to the premises, ensuring that only authorized personnel were allowed entry.
  • Developed and implemented training procedures for newly hired personnel.
  • Developed and enforced security policies, procedures, and protocols to protect confidential information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Supervisory Transportation Security Officer

Transportation Security Administration
Orlando, United States
05.2016 - Current
  • I conduct and supervise subordinate employees in conducting pre-board security screening of persons, their carry-on and checked baggage/cargo
  • I oversee screening checkpoint and/or baggage screening operations on a day to day basis to include equipment, personnel, and the scheduling and rotation of personnel
  • I participate in the development of new policies and procedures, and recommending changes in policy and procedures based on observation of work, as required
  • I participate in the development of strategic planning initiatives, workforce planning, succession planning initiatives, and other reports and documents for TSA and superiors
  • I engage in continuous development of critical thinking skills necessary to mitigate security threats by identifying, evaluating, and applying appropriate situational options and approaches
  • I prepare various types of communications such as morning briefings, checkpoint logs, reports, and documents that are germane to the work performed
  • I develop incident information and reports for Law Enforcement Officers LEOS and superiors
  • I conduct instructional delivery quality assurance assessments at local airports or transportation facilities, as well as assisting with assessments at other locations as needed; contributing to reviews and edits of Standard Operating Procedures
  • I conduct TSA Customer Service Courses for New Hire/Certified officers 16 hours a week
  • I manage classroom dynamics, resolve classroom problems, and coordinating needed support and materials; monitoring and evaluating training for appropriate adjustments and recommending enhancements; maintaining communication with management and supervisors concerning training issues that may reveal security screening weaknesses or vulnerabilities
  • I conduct, direct, and provide mentoring/coaching to address identified training needs
  • I administer and score training tests e.g., job knowledge, PSO
  • I conduct PASS Practical Skills Observations PSOs and conducting Level 3 assessments
  • I act as training course lead in support of Training Programs including ensuring class materials are coordinated and in place, confirming roster, ensuring evaluations are done and submitted, conducting testing, and recording of results, and ensuring all employee course completion information is recorded in the Customer Service Data Base
  • I perform training instruction within established guidelines and standards in support of nationally developed training courses e.g., new hire training, Customer Service
  • I support recurrent training needs; overseeing return to duty and remediation training
  • I developing and/or adapt local training materials to meet requirements
  • My duties include serving as a first line supervisor for the organization
  • This includes, but is not limited to: assigning work, setting priorities, and reviewing and evaluating work; and performance of subordinates; approving leave; coaching and developing employees; recommending corrective or disciplinary actions; resolving routine problems that typically impact the objectives of the organizational unit; when required, coordinating with customers outside the immediate organization; supervising employees performing special program work; and serving as the supervisor-in-charge of an assigned airport or other transportation terminal
  • Supervisor: Carmen Yepes 407-319-5528
  • Okay to contact this Supervisor: Yes
  • Starting Weekly Pay: Present
  • Ending Weekly Pay: Present
  • Reason for Leaving: Retirement

Logistics Supervisor

Transportation Security Administration
Orlando, United States
10.2019 - 10.2022
  • I conduct planning, shipping, warehouse management and inventory systems
  • I conduct the annual screening equipment inventory on over 1400 equipment items in the Sunflower Database
  • I schedule meetings including conducting analyses of agenda items and proposing recommendations for a range of administrative or program matters for which precedents have been established
  • I verify that all screening equipment is inventoried monthly, and provide any findings to my direct line supervisors
  • I manage daily routes/schedules of shipments and deliveries
  • I track the progress of shipments
  • I prepare complex and sensitive correspondence including evaluation and assessment of the impact of changes to policy, practices, or program characteristics in assigned areas
  • I know all aspects of warehouse operations
  • I monitor inventory levels and ordering new supplies as needed to ensure the products are available when needed
  • I develop and maintain relationships with vendors to ensure proper handling and delivery of all screening operation essentials
  • I provide assistance to a program area which may include finance, human resources, model workplace, scheduling, or other core functional area
  • Work activities typically support multiple projects/programs and contribute to one or more organizational units and major subdivisions
  • I manage employees by providing training and effective work habits and performance techniques
  • I coordinate with vendors to arrange shipping schedules, methods, and availability
  • I assist managers and other employees in day to day operations of the office
  • I interact with internal staff and external stakeholders including managers and employees
  • Contact involve exchanging information, tracking status, and coordinating efforts
  • I oversee warehouse operations, including employee training, inventory management, and waste disposal
  • I participate in the development and implementation of goals, objectives, policies, and priorities of the operation
  • I compile, tack, and analyze data
  • Applying analytical techniques and methods to perform a variety of administrative and analytical duties in support of TSA field operations
  • I direct and review work plans and schedules for assigned staff
  • I implement appropriate safety guidelines and investigate injuries or unsafe conditions
  • I provide assistance in warehouse space utilization by designing facility layouts to achieve maximum storage efficiency
  • I maintain accurate records and files of inventory usage
  • I provide advice and guidance to employees, timekeepers, supervisors, financial management specialists, and human resource specialists on rules, regulations, and procedures relating to pay, including unusual situations where the guidelines require considerable interpretation and research of past precedents
  • Training staff to enter time card data
  • Certifying time cards and corrections each pay period and conducting random audits, to include the most difficult payroll issues
  • I act as a point of contact to resolve any payroll issues that involve active team members and employees
  • I coordinate the implementation of new office policies and systems and writing policy and internal procedural guidance after clarifying applicability of past practice, emerging guidance, and established policies and procedures with seniors or subject-matter experts
  • I prepare and present staff reports and other correspondence as appropriate and necessary
  • I conduct inventories on all screening and operating equipment in all screening and non-screening areas
  • I provide a range of diverse administrative support assignments that include spending a minimum of 25% of time assisting managers in evaluation programs of routine and multiple and varying assignments in support of management efforts to evaluate, administer, and improve the efficiency, effectiveness, and productivity of organizations and programs
  • I manage, and provide oversight on any equipment requiring preventative maintenance, and minor repairs
  • I manage and maintain appropriate TSA Leidos HAZMAT waste disposal and pick up operations for the screening operation
  • I provide advanced computer assistance and am proficient in Microsoft operating systems
  • I oversee, on a daily basis the Logistics team by providing daily analysis of productivity and ensure effective strategies are in place
  • I also determine that all regulations, policies, and guidelines are in line with the airport security standard operating procedures and Management directives
  • I undertake complete analytical studies OF limited scope under the direction of a senior, supervisor, or manager
  • I coordinate with all departments including senior leadership to provide them detailed reports on findings from my evaluations
  • I review work of lower level administrative support staff for accuracy and completeness
  • Supervisor: Carmen Yepes 407-319-5528
  • Okay to contact this Supervisor: Yes
  • Starting Weekly Pay: Present
  • Ending Weekly Pay: Present
  • Reason for Leaving: End of temporary detail position

Lead Transportation Security Officer

Transportation Security Administration
Orlando, United States
07.2002 - 05.2016
  • As a Lead Transportation Security Officer LTSO for TSA at Orlando International Airport I am responsible for leading 12 full-performance level Transportation Security Officers TSOs, and as assigned, trainee and apprentice level TSOs
  • As an LTSO, I identify, distribute, and balance workloads and tasks among employees in accordance with established workflow and skill level
  • I make adjustments to accomplish the workload in accordance with established priorities
  • Duties may include but are not limited to - Provide daily and informational briefing to all team and shift members
  • Preform as Acting STSO upon request for daily operational needs
  • Perform daily maintenance and equipment inventory for operational needs and standards
  • I make sure to establish fair and inclusive rotation with position and break compliance and standards in accordance with our mission and core values
  • Resolving simple, informal complaints of employees and referring others such as formal grievances and appeals to the supervisor, or an appropriate management official; and serving as coach, facilitator, and negotiator in coordinating team initiatives and in consensus building activities among team members
  • Training team members, monitoring and reporting on the status and progress of work, and representing the team in communications with the supervisor or manager for the purpose of obtaining resources e.g., computer hardware and software, etc
  • I perform training instruction within established guidelines and standards in support of nationally developed training programs
  • New-hire On the Job Training, On-screen alarm resolution protocol training, Crossover - I conduct return to duty remediation training at the security checkpoint in accordance with training standards
  • I assist monitoring and evaluating training related to PASS Practical Skills Observations, and provide feedback on needed adjustments and recommend enhancements
  • I engage and supervise subordinate employees in conducting pre-board security screening of persons, their carry-on and checked baggage/cargo
  • I am responsible for overseeing screening checkpoint and/or baggage screening operations on a day to day basis to include equipment, personnel, and the scheduling and rotation of personnel
  • I practice continuous development of critical thinking skills necessary to mitigate security threats by identifying, evaluating, and applying appropriate situational options and approaches
  • I conduct communications such as morning briefings, checkpoint logs, reports, and documents, and inventories related to the work performed
  • I serving as a member of the National Screening Force
  • I maintain constant accountability of my teams training schedules within their scheduled dates and times
  • Perform PARIS reports
  • Conduct IVCC Verification of passengers without proper identification
  • I work closely with team members to assess individuals and gain more independence as experience in the work is gained
  • I perform pre-board security screening of persons, carry-on and checked baggage
  • I perform security-related duties which involved multi-tasking of processes to ensure situational awareness and security of persons or places
  • I provide immediate response to breaches of security and/or emergency situations, taking appropriate steps to prevent entry to secure areas
  • I conduct and assist staff and law enforcement officers with conducting investigations of incidents e.g., providing accurate information regarding incident, preparing clear and concise incident reports
  • I make suggestions to improve security processes and procedures
  • Supervisor: Alex Candenado 407-697-3279
  • Okay to contact this Supervisor: Yes
  • Starting Weekly Pay: Present
  • Ending Weekly Pay: Present
  • Reason for Leaving: Promoted To Supervisor

Motor Transportation Operator

United States Army
Fort Campbell, United States
07.1997 - 08.2001
  • Operate all wheel vehicles and equipment over varied terrain and roadways
  • Manage load, unload, and safety of personnel being transported
  • Oversee and check proper loading and unloading of cargo on vehicles and trailers
  • Employ convoy defense techniques
  • Identify, correct, or report all vehicle deficiencies
  • Prepare vehicle for movement/shipment by air, rail or vessel
  • I have gained great amount of experience teaching and training adults utilizing instructional methods in a classroom like setting while working with the Army, that helped me build critical competencies, knowledge, and skills in a variety of areas
  • As an instructor, and mentor I trained personnel that are specifically designed for a variety of duties
  • My Army service instructor experience includes: Supported Army training program through performance of a variety of training-related functions
  • Conducted oral and practical instruction on Heavy Equipment and Transportation Vehicle maintenance and operation
  • Conducted oral and practical weapons training for U.S
  • Army
  • Conducted oral and practical instruction for Chemical/Biological protection and operation procedures
  • Instructed multiple personnel on proper field management and procedures
  • I assisted/managed with logistic requirements for all our training and operational needs
  • Supervisor's Name: Reason for Leaving: End of Service contract
  • Salary: $24, 178.00 USD Per Year
  • Hours per week: 40
  • Series: 0545 Military Pay

Education

General studies

Community College
Orlando, FL, United States
01.2001

High School Diploma -

Colonial High School
Orlando, FL, United States
05.1997

Skills

  • Staff assessments
  • Company risk management
  • Daily status reports
  • Security screening
  • Security officer development
  • Company risk mitigation
  • Security team leadership
  • Safety and security procedures
  • Security resource allocation
  • Security resource management
  • CCTV experience
  • Daily incident reporting
  • Safety and security regulations
  • Resource allocation
  • General security
  • Access control management
  • Security training
  • Emergency planning
  • Report writing
  • Surveillance systems
  • Security audits
  • Disaster recovery
  • Mobile security
  • Incident reports
  • Compliance management
  • Employee performance evaluation
  • Identity management
  • Employee relations
  • Training management
  • Training oversight
  • Data protection
  • Network security
  • Investigation techniques
  • Asset protection
  • Security officer training
  • Penetration testing
  • Vendor risk management
  • Emergency response
  • Schedule oversight
  • Staff monitoring
  • Operations management
  • Employee schedule coordination
  • Security team management
  • Schedule management
  • CCTV monitoring
  • Physical security
  • Security policy development
  • Vulnerability assessment
  • Threat analysis
  • Incident response

References

  • Tanya Bucholic, 4074214311, 12, 2015 Kinder Ct., Orlando, FL, 32837, Personal
  • Julian Layton, 4072670493, 12, 2015 Kinder Ct., Orlando, FL, 32837, Personal
  • Juan Santos, 4074932868, 19, Personal

Date Signed

06/19/23

Timeline

Security Manager

Gatorland
07.2023 - Current

Logistics Supervisor

Transportation Security Administration
10.2019 - 10.2022

Supervisory Transportation Security Officer

Transportation Security Administration
05.2016 - Current

Lead Transportation Security Officer

Transportation Security Administration
07.2002 - 05.2016

Motor Transportation Operator

United States Army
07.1997 - 08.2001

General studies

Community College

High School Diploma -

Colonial High School

Similar Profiles

CREATE PROFILE
Jessica Davila