Jessica Davis
Chicago,IL
Summary
Reliable, trustworthy, motivated, and hardworking professional seeking to apply 19 years of sales and customer service experience in further exploration of career opportunities. focused on satisfying customers by providing high-quality service. Determined and dedicated to exceeding mandates. Eager to take on higher responsibilities.
Overview
27
27
years of professional experience
Work History
Associate Banker
JP Morgan Chase
Matteson, IL
06.2022 - Current
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Cross-sold banking services such as credit cards, insurance policies.
- Generated reports on daily transactions for management review.
- Determined whether members met eligibility requirements for new services.
- Liaised between bank branches regarding best practices and operations.
- Participated in team meetings to discuss performance metrics and strategies for improvement.
- Performed special services for customers, ordering bank cards and checks.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Met with new clients and completed pre-qualification procedures.
- Helped customers understand and use mobile applications and online banking.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
Sales Support Representative
AT&T Mobility
Orland Park
09.2007 - Current
- Assisting customers with general device, product, and service inquiries
- Addressing customer service requests pertaining to billing and technical support
- Responsible for assisting location management team with paperwork, inventory management, cash office responsibilities, merchandising, and audit compliance
- Extensive knowledge of internal AT&T billing and operations systems including ACIS, ASON, DirectBill, CCC-Tool, CCS, CPSOS, CRM, CRM-HIS, Enterprise Bill View, OPUS, PeopleSoft, TCS, Telegence, Telegence Lightspeed, and U-verse CRM.
Customer Service Supervisor
Best Buy
Crestwood
08.1997 - 11.2007
- Responsible for overseeing a team of fifteen employees in the customer service department to address store level service concerns and inquiries
- Actively participated in the department staffing process by interviewing prospective employees and providing training during the onboarding process
- Responsible for processing all department paperwork, cash handling, cash deposits, store merchandising, inventory management, and audit compliance
- Assisted in widening the penetration of company based financing initiatives
- Assisted with customer escalations and concerns when needed while ensuring the needs of the customer were met while being balanced with the priorities of the company.
Education
High School Diploma -
Chicago Vocational High School
06.1992
Degree in Progress - Business Management
Robert Morris College
Skills
- Mastery level in Microsoft Office applications
- Highly knowledgeable in a broad range of technology
- Effective communicator
- Skilled in team-based and individual assignments
- Sales Proficiency
- Portfolio Management
- CRM Systems
- Consumer Banking
- Products and Services Knowledge
- Bank Sales
- Dual Control Vaults
- Customer Service
- Cash register operation
- Decision-Making
- MS Office
- Teambuilding
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Associate Banker
JP Morgan Chase
06.2022 - Current
Sales Support Representative
AT&T Mobility
09.2007 - Current
Customer Service Supervisor
Best Buy
08.1997 - 11.2007
High School Diploma -
Chicago Vocational High School
Degree in Progress - Business Management
Robert Morris College