Jessica Davis
Willis,VA
Summary
Dynamic professional with a proven track record at CarMax, adept in social media management and courageous leadership. Excelled in customer relationship management, notably in complaint resolution and content monitoring, leveraging tools like Salesforce. Achieved significant sales targets and led teams to enhance brand presence, demonstrating exceptional time-project management skills.
Overview
14
14
years of professional experience
Work History
Social Analyst: Customer Relations
CarMax
Richmond, VA
10.2020 - Current
- Advanced from Customer Experience Consultant to Phone Analyst in Customer Relations by April 2021.
- Transitioned to the Social Analyst role in April 2022.
- Maintains strong client relationships by leveraging social media communication.
- Collaborates with multiple partners to manage and provide customer solutions.
- Drafts official replies to complaints from the Better Business Bureau.
- Consistently monitors all online brand content (comments, tags, posts, and ads on Facebook, X, Instagram, and Google Reviews.). Routinely utilizes systems such as Salesforce, Sprout, and SharePoint.
Travel Agent
Christian Travel
, Remote
05.2018 - Current
- Consistently met sales targets.
- Cultivated strong client relationships.
- Played a role in boosting agency visibility through improved digital strategies.
- Generated over 275k in total sales so far.
- Provide remote contract-based support to the company as required.
Co-Manager
Ann Taylor LOFT
Blacksburg, Virginia
10.2011 - 06.2018
- Supported payroll processing, associate scheduling, and retail operations.
- Delivered outstanding customer support.
- Designed effective visual marketing frameworks.
- Guided, supported, and led a team of up to 18 associates.
- Coordinated local outreach initiatives to enhance brand presence.
- Expertise in training and onboarding new associates.
Paraprofessional
Riverlawn Elementary
Fairlawn, Virginia
08.2011 - 05.2013
- Aided the head classroom teacher with daily teaching of preschool aged students with special needs
- Helped develop behavior strategies for students in need
- I also held this position for the 2016/2017 school year
Education
Bachelor's of Science - English
Radford University
05-2011
Skills
- Social media management
- Customer relationship management
- Complaint resolution
- Content monitoring
- Salesforce & Sprout utilization
- Courageous leadership
- Time management
Timeline
Social Analyst: Customer Relations
CarMax
10.2020 - Current
Travel Agent
Christian Travel
05.2018 - Current
Co-Manager
Ann Taylor LOFT
10.2011 - 06.2018
Paraprofessional
Riverlawn Elementary
08.2011 - 05.2013
Bachelor's of Science - English
Radford University