Jessica Day
Oinker’s BBQ
Flowery Branch,GA
12
years of professional experience
Dynamic hospitality professional with a proven track record at Oinker’s BBQ, excelling in guest relations and team collaboration. Recognized for enhancing service quality and achieving high customer satisfaction through effective training and mentorship. Skilled in cash handling and maintaining operational efficiency, fostering a positive environment that drives repeat business.
Work History
Head Server
6 Years- Supervised dining area, ensuring optimal guest satisfaction and service efficiency.
- Trained and mentored new servers on menu knowledge and customer engagement techniques.
- Coordinated with kitchen staff to streamline food delivery and maintain service quality.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Cultivated warm relationships with regular customers.
Assistant Manager
5 Years 6 Months- Trained and mentored team members on service standards and operational procedures.
- Monitored staff performance, providing feedback to support professional development.
- Ensured compliance with health and safety regulations, promoting a safe work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Business Office Technology - Business Office Technology
Skills
Multitasking skills
Safe food handling
Cash handling
Guest relations
Food and beverage preparation
Order accuracy
Teamwork and collaboration
Positive and friendly attitude
Customer service
Timeline
Head Server
Oinker’s BBQ
07.2020 - CurrentRead More
Assistant Manager
Huddle House
01.2015 - 07.2020Read More
North Georgia Technical College
Business Office Technology from Business Office Technology
Read More