Jessica Rae DeFranca
Boylston,MA
Summary
- Experienced, determined, and creative individual looking to contribute my skills and knowledge in an Administrative or Marketing Assistant position.
Overview
22
22
years of professional experience
Work History
General Manager & Receptionist
Dr. George DeFranca Chiropractic
West Boylston, MA
08.2011 - Current
- Demonstrate proficiency in telephone and front-desk
reception within a Chiropractic office environment
- Earn management trust by serving as key holder, responsibly opening and closing store.
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
- Perform receptionist duties, file organization and research and development.
- Authorize eligibility for new claims through patients’ insurance
- Create spreadsheets of new information and data
Direct Care & Support
Lutheran Social Services
Worcester, MA
10.2013 - 04.2014
- Provided support to single teenage mothers living in a teen parent program.
- Maintained boundaries with residents and enforced crisis management when needed.
- Followed HIPAA regulations and upheld residents' confidentiality.
- Performed administrative duties for company (file management, data entry, organized mail).
Therapeutic Mentor & Support
Counseling & Assessment Clinic, LLC
Worcester, MA
03.2013 - 02.2014
- Worked as a mandated reporter for at-risk adolescents with behavioral problems.
- Researched various community support for clients.
- Coached life skills and different coping strategies during clients' sessions.
- Tracked authorization dates with insurance companies and updated treatment plans.
Personal Assistant
John Stimpson Productions
Worcester, MA
08.2012 - 11.2012
- Researched and contacted unsigned bands for the soundtrack of the Lifetime Movie, "March Sisters at Christmas".
- Organized specific paperwork given by film producer and created spreadsheets from given information.
- Handled personal assistant tasks such as voicemails, email, scheduling, and calendars.
Intern, Marketing Assistant
DCU Center
Worcester, MA
04.2012 - 07.2012
- Worked together with Marketing and Advertising Department on different projects and administrative duties.
- Generated county statistics based on gross percentage of concert ticket sales and input data entry.
- Promoted various shows such as How To Train Your Dragon, LMFAO, and Kaskade through community and social media.
Food Service Supervisor
Shannon's Pizza
West Boylston, MA
01.2004 - 08.2013
- Trained new employees and enforced store policies
- Assisted with financial management of fast-paced restaurant
- Strengthened Customer Service and Staff Management skills
- Organized invoices, checks, and accounts into spreadsheets
- Consistently provided friendly guest service and heartfelt hospitality.
- Completed stock orders and managed inventory levels as well as placed orders to different distributors
Education
B.A - Music Industry
University of New Haven
8.10
Skills
- 75 WPM typing speed
- Customer service-oriented
- Spreadsheet management
- HIPAA compliance
- Google AdWords
- Creative and innovative
- Market research
- Attention to detail
- Accounting familiarity
- Quick learner
Additional Information
- Employee of the Month through Lutheran Social Services, 2014
- Employee of the Month through Counseling and Assessment Clinic, 2013
- CPR & First Aid Certified until 2016
- Attended workshops through Lutheran Social Services and Counseling & Assessment Clinic on Child Trauma, Abuse, and Crisis Management
Timeline
Direct Care & Support
Lutheran Social Services
10.2013 - 04.2014
Therapeutic Mentor & Support
Counseling & Assessment Clinic, LLC
03.2013 - 02.2014
Personal Assistant
John Stimpson Productions
08.2012 - 11.2012
Intern, Marketing Assistant
DCU Center
04.2012 - 07.2012
General Manager & Receptionist
Dr. George DeFranca Chiropractic
08.2011 - Current
Food Service Supervisor
Shannon's Pizza
01.2004 - 08.2013
B.A - Music Industry
University of New Haven