Laurina Caraballo

• Used company's paging system to immediately contact specific personnel.
• Maintained accurate directory of all personnel and phone extensions.
• Collected and verified telephone numbers, addresses and proper spelling of names.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Scheduled and confirmed appointments for both company personnel and visitors.
• Pleasantly greeted all callers and asked how to be of assistance.
• Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
• Performed clerical work such as sorting mail, restocking supplies and typing documents.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Logged and routed incoming mail, conducted data entry and prepared outgoing mail.
• Operated switchboard and routed incoming calls to appropriate departments.
• Confirmed appointments, communicated with clients and updated client records.
• Managed multiple tasks and met time-sensitive deadlines.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Took care of my two children while the husband provided and commuted an hour away seven days a week. I assisted in Booster clubs for my children's sports and was voluntarily secretary and Vice President in my daughter field hockey booster club.

• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Scanned documents and saved in database to keep records of essential organizational information.
• Obtained scanned records and uploaded into database.
• Organized, sorted and checked input data against original documents.
• Kept optimal quality levels to prevent critical errors and support team performance targets.
• Identified data entry errors and reported to necessary departments.

• Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
• Maintained checklists of required documentation and open issues affecting closings.
• Validated and audited final signed documents in accordance with state, county and investor guidelines.
• Analyzed identified defects and remediated issues by using established procedures and available resources.
• Reviewed titles, insurance, and flood zone certifications to meet closing standards for each property.
• Proactively identified solutions for customers experiencing credit issues.

• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Scanned documents and saved in database to keep records of essential organizational information.
• Identified data entry errors and reported to necessary departments.
• Tracked and maintained records for accounting department.
• Verified data files prior to entry to maintain high data accuracy.
• Monitored database updates and verified for correctness.

• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Scanned documents and saved in database to keep records of essential organizational information.
• Obtained scanned records and uploaded into database.
• Organized, sorted and checked input data against original documents.