AMIE POUNDS
Grants Pass,OR
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist / Phone Room Operator
Southern Oregon Orthopedics
08.2022 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Used internal software to process reservations, check-ins and check-outs.
- Supported customers by managing 80 calls per day efficiently while maintaining professionalism and upbeat tone.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Front Desk Receptionist
Morrison's Rogue Wilderness and Lodge
04.2021 - 08.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees and payments.
- Resolved service-related problems and documented actions in system.
Youth Development
Boys And Girls Club Of The Rogue Valley
02.2020 - 02.2021
- Created and facilitated recreation and education activities for youths to engage in groups in safe environment.
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
- Delivered youth transitional assistance in areas of education, life skills and career development.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
Hostess
T.G.I Fridays
06.2013 - 10.2013
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Informed servers of newly seated parties for speedy service.
- Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for fast paced restaurant with social relevancy and intentionality
Education
HIGH SCHOOL DIPLOMA -
Yorba Linda High School
Yorba Linda, CA06.2012
Skills
- EPIC trained
- Team Collaboration
- Scheduling
- Listening Skills
- Time Management
- Customer Assistance
- Hospitality Service
- Verbal and Written Communication
- Telephone Etiquette
- Till Counting
Timeline
Front Desk Receptionist / Phone Room Operator
Southern Oregon Orthopedics
08.2022 - Current
Front Desk Receptionist
Morrison's Rogue Wilderness and Lodge
04.2021 - 08.2022
Youth Development
Boys And Girls Club Of The Rogue Valley
02.2020 - 02.2021
Hostess
T.G.I Fridays
06.2013 - 10.2013
HIGH SCHOOL DIPLOMA -
Yorba Linda High School
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