Kayla Feliciano
Orlando,FL
Summary
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor
AHMG Pediatric Hematology Oncology
Orlando, FL
10.2021 - Current
- Manage timesheets for front desk employees
- Conducted interviews for incoming new hires
- Responsible for closing out financial batches
- Track copay collections,new patient appointments, and no-show appointment volumes in Excel
- Pull and submit data for bi-weekly WIG reports to the practice manager
- Coordinate office team meetings
- Obtain Chemotherapy prior authorizations/ referrals from insurance
- Assists in the appeals process for denied authorizations/ claims
- Verify patients' benefits with insurance
- Lead monthly 1:1 meetings with front desk employees to develop strong cross-functional relationships to discuss and resolve challenges and further explore professional development
- Built a talented team by hiring and training new associates
- Contributed to the development of new front desk procedures for increased efficiency and better guest service
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities
- Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams
Medical Records Assistant
Orlando Senior Health Network Clinicals
Orlando, FL
07.2023 - 08.2023
- File/Record maintenance
- Hospital discharges/Admissions
- Resident Discharges/Admissions
- Insurance verification
- Power of Attorney forms
- Maintenance of HIPPA policies and procedures
Patient Care Coordinator/Tumor Board Coordinator
AHMG Pediatric Hematology Oncology
Orlando, FL
09.2020 - 10.2021
- Completed FMLA forms promptly
- Coordinated/ Schedule Newborn sickle cell referrals from the State
- Scheduled Radiology scans
- Completed medical record requests promptly
- Scheduled immunizations for sickle cell patients
- Performed Tumor Board case findings to ensure all reportable cases are identified
- Gathered Tumor Board case presentation data, forwarded case data requests to Diagnostic Services, Pathology, and Radiology
- Keep track of physician attendance and multidisciplinary representation tracking, prospective case presentations, and meeting minutes.
Medical Receptionist
AHMG Podiatric Surgeon
Winter Park, FL
05.2017 - 09.2020
- Served as a liaison between patient and clinical staff
- Received inbound calls in a professional manner
- Greeted patients
- Verified patient demographics
- Collected outstanding balances and co-pays
- Answered phone calls and messages for a6-physician outpatient medical facility, scheduling appointments, and handling patient inquiries
Education
Associates of Science - Health Information Technology
Valencia College
Orlando, FL05.2024
Skills
- Electronic Medical Record experience
- (Cerner: Medical records, Athena: appointment Scheduling and
- Billing/Claims)
- Verify/ add health Insurance
- Experience in Microsoft Word, Excel, PowerPoint
- File/ records maintenance
- Team and performance management
- Multitask
- Medical Terminology
- HIPPA compliant
- Florida Shots
- Knowledge of ICD – 10, CPT coding
- Inpatient/Outpatient Claims
- Epic Trained
- Epic CME accreditation
Timeline
Medical Records Assistant
Orlando Senior Health Network Clinicals
07.2023 - 08.2023
Front Desk Supervisor
AHMG Pediatric Hematology Oncology
10.2021 - Current
Patient Care Coordinator/Tumor Board Coordinator
AHMG Pediatric Hematology Oncology
09.2020 - 10.2021
Medical Receptionist
AHMG Podiatric Surgeon
05.2017 - 09.2020
Associates of Science - Health Information Technology
Valencia College
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