Cindy Hicks
Kenton
Summary
Front Desk Supervisor with 16+ years of healthcare office experience, skilled in EMR, data analysis, medical terminology, and patient engagement. Proven track record leading teams to reduce patient check-in times, cut no-shows through appointment confirmation processes, and improve scheduling efficiency by 15% using automation and staff training. Delivers measurable operational improvements, strong customer service, and staff development while seeking to apply analytical and management skills to enhance clinic workflows and patient satisfaction.
Overview
24
24
years of professional experience
Work History
Front Desk Supervisor
Apex Cardiology
Jackson, TN, United States
12.2025 - Current
Office Manager
HOMETOWN URGENT CARE OF DYERSBURG PLLC
Dyersburg, Tennessee, United States
03.2025 - Current
Business Office Manager
Amedisys
Hermitage, Tennessee, United States
10.2023 - 08.2024
Center Administrator
American Family Care
Smyrna, Tennessee, United States
08.2020 - 03.2021
Practice Manager
West Florida Thoracic Surgery
07.2019 - 12.2019
Office Manager
Nashville Lung Surgery
Nashville, TN
05.2016 - 05.2019
Operations Manager
Wheel-Wheels Trucking
Kenton, TN
07.2002 - 11.2010
Education
Associate's degree - Medical/Clinical Assistant
Kaplan University
Chicago, IL08.2010
Skills
- Electronic Medical Record (EMR)
- Data Analysis
- Medical Terminology
- Customer Service
- Patient Engagement
- Staff Training
Personal Information
Title: Front Desk Supervisor
Timeline
Front Desk Supervisor
Apex Cardiology
12.2025 - Current
Office Manager
HOMETOWN URGENT CARE OF DYERSBURG PLLC
03.2025 - Current
Business Office Manager
Amedisys
10.2023 - 08.2024
Center Administrator
American Family Care
08.2020 - 03.2021
Practice Manager
West Florida Thoracic Surgery
07.2019 - 12.2019
Office Manager
Nashville Lung Surgery
05.2016 - 05.2019
Operations Manager
Wheel-Wheels Trucking
07.2002 - 11.2010
Associate's degree - Medical/Clinical Assistant
Kaplan University