Alanis Brown
Piermont,NY
Summary
Experienced professional specializing in guest services and customer relations. Expertise in maintaining accurate records and resolving issues efficiently. Committed to fostering positive interactions and enhancing customer experiences.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Columbia Doctors Medical Group
Suffern, NY
01.2023 - Current
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled appointments and maintained and updated appointment calendars.
- Completed basic bookkeeping and document filing.
Restaurant Hostess
Restaurant X
Congers, NY
01.2018 - 03.2020
- Monitored inquiries and scheduled reservations.
- Delivered quality customer service by greeting guests and adhering to the customers needs.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Utilized a calm and friendly demeanor to increase customers comfort and special requests.
- Ensured the dining area of its readiness for guests.
Education
Certification - Phlebotomist Technician
Rockland Community College
Suffern, NY07.2022
High School Diploma -
Clarkstown North Senior High School
New City, NY06.2016
Skills
- Epic Trained
- Active Listening and Communication
- Personable and Friendly
- Attention to Detail
- Multitasking and Prioritization
- Flexible and Adaptable
- Highly Organized
- Reliable and Trustworthy
Timeline
Front Desk Receptionist
Columbia Doctors Medical Group
01.2023 - Current
Restaurant Hostess
Restaurant X
01.2018 - 03.2020
Certification - Phlebotomist Technician
Rockland Community College
High School Diploma -
Clarkstown North Senior High School
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