Deborah Frost
Johns Hopkins University
Bel Air North,MD
13
years of professional experience
Dynamic Front Desk Receptionist with proven expertise at Johns Hopkins University, excelling in customer service and appointment scheduling. Recognized for meticulous attention to detail and effective communication, I streamlined front desk operations, enhancing visitor experience and ensuring efficient departmental collaboration. Proficient in software applications, I adeptly managed sensitive information and maintained security protocols.
Work History
Front Desk Receptionist
13 Years- Greeted visitors, students, and staff, directing inquiries to appropriate departments promptly.
- Answered multi-line phone calls, relayed messages, and resolved routine questions with professionalism.
- Scheduled appointments, confirmed calendar details, and maintained accurate front desk records.
- Managed incoming mail, packages, and deliveries, ensuring timely distribution to recipients.
- Verified visitor access and maintained reception area security procedures consistently.
- Assisted with administrative tasks, including filing, copying, and document preparation.
- Coordinated daily front desk operations, supporting smooth communication across departments.
- Entered and updated contact information in office systems with strong attention to detail.
Education
High School Diploma
Skills
Customer service
Attention to detail
Time management
Listening skills
Telephone etiquette
Team collaboration
Appointment scheduling
Scheduling appointments
Sensitive information handling
Skilled in
Epic trained
Timeline
Front Desk Receptionist
Johns Hopkins University
09.2010 - 09.2023Read More
Seton High School
High School Diploma
Read More