Jessica DeHart
Cartersville,VA
Summary
Detail-oriented Care Coordinator focused on optimizing care plans and enhancing operational efficiency. Proven ability to multitask and advocate for patients while maintaining strong relationships with healthcare teams and clients. With the ability to multitask in any environment.
Overview
16
16
years of professional experience
Work History
Care Coordinator
Care Advantage Inc.
Charlottesville, VA
04.2021 - Current
- Coordinated 100+ patient care plans, ensuring timely communication among healthcare providers and families.
- Developed training materials for new staff, enhancing onboarding processes and improving team efficiency.
- Built strong relationships with clients to deliver emotional support and companionship.
- Managed scheduling and calendar coordination for clients and caregivers to maintain the best possible care.
- Assisted in preparing reports and presentations, contributing to informed decision-making processes.
- Provided training to new administrative staff on office procedures and software tools, fostering team integration.
- Maintained a clean and welcoming office environment, positive impressions among clients and visitors alike.
Customer Service Manager
Food Lion
Powhatan, VA
08.2010 - 04.2021
- Oversaw a customer service team of 50+ associates to enhance service delivery and boost customer satisfaction ratings.
- Developed training programs for staff to ensure consistent application of service protocols.
- Implemented feedback mechanisms to gather customer insights and drive service improvements.
- Analyzed service metrics to identify trends and optimize operational efficiency.
- Established performance benchmarks to evaluate team productivity and service delivery standards.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
High School Diploma -
Lloyd C. Bird High School
Chesterfield, VASkills
- Case management
- Goal setting
- Scheduling
- Problem-solving
- Time management
- Multitasking and organization
- Documentation proficiency
- Organizational skills
- Patient advocacy
Timeline
Care Coordinator
Care Advantage Inc.
04.2021 - Current
Customer Service Manager
Food Lion
08.2010 - 04.2021
High School Diploma -
Lloyd C. Bird High School