Jessica De La Cruz
Riverside,California
Summary
Friendly and dependable team player with experience in fast-paced food service and animal care environments. Skilled in delivering excellent customer service, collaborating with diverse teams, and adapting quickly to meet high-volume demands. Trusted by management to train and mentor new employees, and dedicated to fostering positive experiences for both customers and community members. Excited to bring strong communication skills, a customer-first mindset, and a friendly, upbeat attitude to Trader Joe’s.
Overview
2
2
years of professional experience
Work History
Crewmember/Certified Trainer
Raising Cane's Restaurants
Riverside, CA
11.2024 - Current
- Collaborated with team members to meet high-volume customer demand while maintaining quality service in a fast-paced environment.
- Trained and gained experience in all areas of operation—including kitchen, front counter, and drive-thru—demonstrating adaptability and reliability.
- Provided friendly, attentive customer service by handling orders, addressing questions, and ensuring a positive dining experience.
- Selected by management as a Certified Trainer, responsible for welcoming and mentoring new team members, teaching best practices, and fostering a positive and supportive work culture.
Crewmember
El Pollo Loco
Riverside, CA
08.2023 - 08.2024
- Maintained a clean and organized front counter and dining area to ensure a welcoming environment for guests.
- Assisted customers with menu selections, offering friendly recommendations to enhance their dining experience.
- Worked closely with team members to deliver fast, efficient service during high-volume shifts.
- Followed recipes and adhered to strict food safety and quality standards while cooking and assembling orders.
Education
Associate of Science - Math And Science
Riverside City College
Riverside, CA06-2026
High School Diploma -
Ramona High School
Riverside, CA05-2023
Skills
- Customer Service & Engagement
- Team Collaboration
- Communication
- Multitasking & Adaptability
- Training & Mentorship
- Problem-Solving
- Food safety practices
- Positive company representation
Volunteer Experience
Mary S. Roberts Animal Care Volunteer
- Assisted with daily care of cats and dogs, including feeding, enrichment, and providing exercise to support their health and well-being.
- Socialized with animals to build trust and prepare them for adoption, demonstrating patience and empathy.
- Supported shelter staff and visitors by answering questions and providing a welcoming environment for potential adopters.
Timeline
Crewmember/Certified Trainer
Raising Cane's Restaurants
11.2024 - Current
Crewmember
El Pollo Loco
08.2023 - 08.2024
Associate of Science - Math And Science
Riverside City College
High School Diploma -
Ramona High School
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