JESSICA DELAIRE
Brooklyn,NY
Summary
Results-driven General Manager with 10+ years of progressive leadership in high-volume restaurant operations. Proven expertise in P&L management, labor and food cost control, team development, and delivering exceptional guest experiences. Strong operational and financial leadership with a hands-on management style.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Le Pain Quotidien
2024.11 - Current
- Lead full restaurant operations including staffing, scheduling, inventory, and guest experience.
- Achieved financial targets through effective management of P&L performance. Controlled labor, food costs, payroll, and budgets to optimize profitability.
- Recruit, train, and develop management and hourly teams to drive performance and retention.
- Ensure compliance with health, safety, and company standards.
- Promoted from AGM to GM based on operational leadership and performance.
Assistant General Manager
Le Pain Quotidien
2023.10 - 2024.11
- Lead full restaurant operations including staffing, scheduling, inventory, and guest experience.
- Own P&L performance; manage labor, food costs, payroll, and budgets to meet financial targets.
- Recruit, train, and develop management and hourly teams to drive performance and retention.
- Ensure compliance with health, safety, and company standards.
- Promoted from AGM to GM based on operational leadership and performance.
Assistant Manager
Beckett’s Bar & Grill
2016.02 - 2023.01
- Supervised daily operations in a high-volume environment.
- Coordinated payroll schedules, facilitated onboarding procedures, and monitored team performance metrics.
- Coordinated events and implemented operational improvements.
- Guided staff through comprehensive training on customer service excellence and adherence to operational procedures.
Server / Bartender
Beckett’s Bar & Grill
2010.08 - 2016.02
- Delivered high-quality food and beverage service in fast-paced settings.
- Managed POS systems, cash handling, and upselling initiatives.
Education
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
Skills
- Financial performance management
- Cost management in labor and food
- Leadership and team building
- Scheduling management
- Inventory & Vendor Management
- Guest Experience
- Compliance & Safety
- High-Volume Operations
- Leadership and team building
- Problem resolution
- Operations management
Certification
- Food Safety / Food Handler Certified
- CPR & First Aid Certified
- Valid New York State Driver’s License
Timeline
General Manager
Le Pain Quotidien
2024.11 - Current
Assistant General Manager
Le Pain Quotidien
2023.10 - 2024.11
Assistant Manager
Beckett’s Bar & Grill
2016.02 - 2023.01
Server / Bartender
Beckett’s Bar & Grill
2010.08 - 2016.02
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice