Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
References
Timeline
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Jessica De La Rosa

Deltona

Summary

Dynamic professional with extensive experience in banking operations and employee training at Space Coast Credit Union. Proven track record in relationship-driven selling and cross-selling techniques, consistently surpassing sales goals. Adept at resolving customer issues and enhancing satisfaction, leveraging strong communication skills to foster loyalty and trust.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Member Service Specialist II

Space Coast Credit Union
Orange City
02.2021 - Current
  • Developed relationships with members to increase loyalty and satisfaction through personal contact, follow-up calls, and outreach activities.
  • Processed cash withdrawals and deposits including checks for accuracy before posting them into the system.
  • Researched discrepancies on member accounts and resolved issues promptly and accurately.
  • Surpassed sales goals through implementation of successful marketing strategies.

Store Manager

Sunglass Hut
Sanford
03.2005 - 07.2023
  • Developed strategies to maximize sales and profitability.
  • Monitored inventory levels and placed orders to restock shelves.
  • Resolved customer complaints in a timely manner.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Created weekly work schedules for store personnel.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Trained and mentored associates to teach daily tasks and procedures.

Bank Teller

TD Bank
DeLand
08.2019 - 01.2021
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Provided assistance to other tellers during peak business hours as needed.
  • Developed strong relationships with customers to ensure repeat business.
  • Cross-sold bank products such as savings accounts and credit cards to existing clients.
  • Performed cash handling duties including counting currency, coins and checks.
  • Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.

Video Repair Specialist

Charter Communications, Spectrum
Deland
06.2013 - 08.2019
  • Assisted team members in resolving difficult technical issues related to machine repairs.
  • Tested repaired equipment and ensured it was functioning correctly before returning it to the customer.
  • Trained new employees on proper use of diagnostic tools and techniques for repairing various types of machinery.
  • Communicated with management, engineering and quality departments to solve technical repair problems.
  • Resolved customer issues related to repair work in a timely manner.
  • Provided customers with product information needed for proper operation and maintenance of their machines.

Education

Associate of Arts - Business Administration And Management

Katherine Gibbs
New York, NY
06-2003

Skills

  • Employee training
  • Cross-selling techniques
  • Relationship-driven selling
  • Banking operations support

Certification

  • certified Notary

Accomplishments

  • Made top sales performer in sales 3 times in SCCU
  • Made top 10 in sales for Charter Communications 2 times
  • Achieve multiple awards for Sales

Affiliations

  • visiting different countries to create memories with my 2 daughters.
  • working and fixing up new ideas on my house

References

References available upon request.

Timeline

Member Service Specialist II

Space Coast Credit Union
02.2021 - Current

Bank Teller

TD Bank
08.2019 - 01.2021

Video Repair Specialist

Charter Communications, Spectrum
06.2013 - 08.2019

Store Manager

Sunglass Hut
03.2005 - 07.2023

Associate of Arts - Business Administration And Management

Katherine Gibbs

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