Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

JESSICA Delgado CASTELLANOS

Germantown,Maryland

Summary

Result-oriented customer service professional skilled at rendering effective and time-sensitive customer support in a high-pressure environment. Looking for an opportunity to utilize my customer-centric skills to provide top-notch service and contribute toward personal and professional growth.

Overview

2026
2026
years of professional experience

Work History

Server

Alamo Drafthouse
2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Cleaner

Self-employeed
2024 - 2025
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Confirmed all cleaning tools and equipment were stored properly after use.

Server

Matchbox
10.2022 - 09.2023
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Demonstrated ability to interact with customers in a friendly and professional manner.

Cashier

Crispy Juicy
05.2017 - 08.2020
  • Worked with coworkers to complete tasks.
  • Responded quickly to meet customer needs and resolve problems.
  • Focused on learning new skills and staying updated with industry changes.
  • Always provided efficient and courteous service to customers.

Family Nanny

Family Nanny
07.2015 - 08.2017
  • Organized daily routines including mealtimes, nap times, and educational activities.
  • Maintained a safe and healthy environment for the children in my care.
  • Assisted children in completing educational tasks by supervising homework and monitoring other learning activities.

Education

High School Diploma - undefined

Seneca Valley
Germantown, Maryland
05.2008

Skills

  • MS Word
  • Customer service
  • Exceptional customer service
  • Hospitality service expertise

LANGUAGES

Spanish and English

Timeline

Server

Matchbox
10.2022 - 09.2023

Cashier

Crispy Juicy
05.2017 - 08.2020

Family Nanny

Family Nanny
07.2015 - 08.2017

High School Diploma - undefined

Seneca Valley

Server

Alamo Drafthouse
2025 - Current

Cleaner

Self-employeed
2024 - 2025

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