Jessica DeLisi
Plymouth Meeting,PA
Summary
Dedicated and detail-oriented professional seeking to leverage extensive customer service, administrative, and sales experience in a Vacation Coordinator position at Elysian Escapes Travel Agency. Eager to utilize strong organizational skills, a passion for travel, and a commitment to providing exceptional service.
Overview
16
16
years of professional experience
Work History
VP of Mortgage Lending
Guaranteed Rate
04.2021 - Current
- Communicated directly with clients to determine their purchase or refinancing goals
- Led a team of processors and underwriters to meet milestones throughout the loan process
- Attended weekly online webinars to stay updated on loan programs and underwriting guidelines
- Managed marketing strategies using CRM programs and grew referral base through events and social media.
Mortgage Loan Officer
Philadelphia Mortgage Advisors
10.2013 - 04.2021
- Built client and referral base through networking events, social media, and relationships with realtors and other professionals
- Managed all stages of the loan process with constant communication between clients and operations
- Troubleshot issues during the loan process and determined the best program for borrowers.
Opening Coordinator & Loan Officer Assistant
Philadelphia Mortgage Advisors
04.2012 - 10.2013
- Reviewed loan applications and managed time-sensitive tasks required by investors
- Assisted top-producing loan officer with loan origination and borrower communication.
Payroll Help Desk Coordinator
NHS Human Services
08.2011 - 04.2012
- Diagnosed payroll-related issues and submitted work orders
- Managed an ongoing project for Act 32 Local Tax Forms for over 13,000 employees.
Administrative Assistant
Larry M. Carroll CPA
03.2011 - 08.2011
- Assembled and released completed tax returns to clients and acted as the first line of contact for all clients.
Administrative Assistant
Institute for Global Interdisciplinary Studies
09.2008 - 05.2010
- Coordinated cultural series events and managed program budgets
- Organized multi-day international program conferences and seminars.
Education
Travel Introductory Program Online Course -
The Travel Institute
07.2024
PhD in History -
The Graduate Center, CUNY
New York, NY01.2010
Master of Arts in History -
Villanova University
Philadelphia, PA01.2008
Bachelor of Arts in History -
Villanova University
Philadelphia, PA01.2005
Skills
- Highly proficient in MS Word, Excel, Outlook, Publisher, PowerPoint
- Experienced with Facebook, Instagram, Twitter, LinkedIn
- Strong organizational and multitasking abilities
- Excellent communication and customer service skills
Accomplishments
- Accepted to BNI, an international networking organization (03/2014)
- Completed “Facebook for Business” Workshop (09/2013)
- PA, NJ, and DE Loan Originator Licenses (10/2013)
- Nominated for the “Above and Beyond Award” for work as Administrative Assistant to IGIS (2010)
- Presented at multiple academic conferences
Leadershipandserviceexperience
- Lead self-organized Habitat for Humanity service trips to New Orleans (2007 & 2008)
- Peer Reviewer, “CONCEPT: Villanova University’s Interdisciplinary Journal of Graduate Studies” (2008)
- Student Coordinator, Graduate History Forum, Villanova University (2007-2008)
- President, Tau Phi Chapter of Phi Alpha Theta, Villanova University (2004-2005)
Timeline
VP of Mortgage Lending
Guaranteed Rate
04.2021 - Current
Mortgage Loan Officer
Philadelphia Mortgage Advisors
10.2013 - 04.2021
Opening Coordinator & Loan Officer Assistant
Philadelphia Mortgage Advisors
04.2012 - 10.2013
Payroll Help Desk Coordinator
NHS Human Services
08.2011 - 04.2012
Administrative Assistant
Larry M. Carroll CPA
03.2011 - 08.2011
Administrative Assistant
Institute for Global Interdisciplinary Studies
09.2008 - 05.2010
Travel Introductory Program Online Course -
The Travel Institute
PhD in History -
The Graduate Center, CUNY
Master of Arts in History -
Villanova University
Bachelor of Arts in History -
Villanova University