Jessica Delker
Bothell,WA
Summary
An organized customer service professional with over three years' experience educating customers on high quality products, working in team-oriented environments, and operating in fast paced settings. Proven to effectively communicate, remain positive in diverse situations, and solve problems as they arise. Passionate about hospitality, coffee and food, and helping people have an excellent dining experience.
Overview
5
5
years of professional experience
Work History
Front Desk Assistant
El Gaucho
08.2023 - Current
- Answered multiline phone systems, assisting customers promptly and appropriately transferring calls.
- Used internal software to process up to eighty reservations daily, as well as check-ins and check-outs of up to four hundred guests.
- Trained three new staff members in service techniques and restaurant operations.
- Greeted visitors upon arrival, offered assistance, and answered questions.
- Handled payment and bill processing, change giving and payment collecting for guests.
VIP Premium Support
Chateau Ste Michelle
06.2023 - 09.2023
- Obtained MAST 12 permit.
- Offered exceptional customer service through a seasonal position, promoting company brand.
- Served up to two hundred guests per shift in our reserved concert seating and luxury cabana areas.
- Memorized wine list and advised customers on wine selection.
- Operated POS/registers to sell wine and food.
- Restocked and prepped wine and organized wine tents/cabanas regularly to ensure clean workspaces.
- Assisted management with effective, tactful, and professional enforcement of winery policies regarding guest use of facilities.
- Communicated with teammates and staff regularly throughout shifts to follow event schedules.
Assistant Manager
203 Fahrenheit Coffee
10.2021 - 04.2023
- Took orders, prepared and served food, drinks and other items to guests and preformed all cashier duties.
- Delegated tasks to fourteen staff members, optimizing group productivity and efficiency.
- Organized shift coverages due to emergency call-outs.
- Completed inventory by counting on hand stock monthly.
- Scanned and distributed online copies of roughly twenty invoices, weekly.
- Trained sixteen staff members and delivered constructive feedback, promoting confidence and improving skills.
- Participated in quarterly meetings with company owners and managers to develop and implement marketing strategies to improve sales and profitability.
- Recorded up to two thousand dollars in cash and completed bank deposits weekly.
- Placed large supply orders such as up to one hundred gallons of milk, one week's worth of paper products, and two hundred pounds of coffee.
Kennel Technician
Paradise Pet Lodge
08.2018 - 10.2021
- Participated in daily meetings to receive instructions for shifts.
- Supported pet health by keeping areas clean, neat, and sanitized.
- Managed various projects during slow periods.
- Monitored the safety/security of up to one hundred pets at a time to prevent injuries from other animals or environmental hazards.
- Created consistent workflows by communicating with other departments and other buildings regularly.
Education
Bachelors in Sustainably Practices -
Cascadia Community College
Bothell, WA06.2024
Associate in Integrated Studies -
Cascadia Community College
Bothell, WA09.2023
Skills
- Communications
- POS System Operations
- Time Management
- Customer Service
- Administrative Support
- Organization
Timeline
Front Desk Assistant
El Gaucho
08.2023 - Current
VIP Premium Support
Chateau Ste Michelle
06.2023 - 09.2023
Assistant Manager
203 Fahrenheit Coffee
10.2021 - 04.2023
Kennel Technician
Paradise Pet Lodge
08.2018 - 10.2021
Bachelors in Sustainably Practices -
Cascadia Community College
Associate in Integrated Studies -
Cascadia Community College
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