Jessica DeLong
Client Service Representative
Slatington,PA
Summary
Seasoned Payroll Specialist bringing 6 years' experience in payroll administration. Proven history of achievement and innovation coupled with outstanding work ethic, commitment and loyalty. Strong track record of effective leadership, collaborative teamwork and articulate communication. Highly adept with key strengths in payroll administration functions, including discrepancy research, regulatory guidelines adherence, complex processing procedures and program management.
Overview
6
6
years of professional experience
Work History
MPSC Client Service Representative
Paychex Inc
Allentown, PA
09.2018 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted between 30 and 40 client calls per day, while maintaining average schedule adherence of 90% and phone occupancy of 70%.
- Educated clients on account services and resolved client inquiries regarding payroll, delivery, taxes, and online services.
- Responded proactively and positively to rapid change.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
Senior Payroll Specialist
Paychex Inc
Allentown, PA
08.2016 - 09.2018
- Verified and submitted timekeeping information for accurate and efficient payroll processing for 360 clients.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
- Maintained consistent knowledge of multi-state and local tax regulations.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
Customer Service Cashier
Weis Markets Inc
Schnecksville, PA
09.2014 - 08.2016
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Instructional Technology Support
Eastern University
St. Davids, PA
01.2013 - 05.2014
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and input commands to troubleshoot areas.
- Adhered to safety protocols while installing projectors, displays and speakers.
- Interfaced with customers to explain operation and instill confidence in installed systems.
- Managed scheduled installations, setup, and teardowns for all equipment and staff on daily basis.
Education
CERT - Accounting, Econ, And Finance
Liberty University
Lynchburg, VA05.2026
Master of Science - Marketing / New Media And Communication
Southern New Hampshire University
Manchester, NH2019
Bachelor of Arts - Communication Studies
Eastern University
Wayne, PA2014
CERT/Diploma - Commercial Photography / Electronic Imaging
Lehigh Career And Technical Institute
Schnecksville, PA2010
High School Diploma -
Northern Lehigh High School
Slatington, PA2010
Skills
- Payroll Administration
- Customer Account Management
- Data Entry and Maintenance
- Inbound and Outbound Calling
- Complex Problem-Solving
- Document and Records Management
- Pay Adjustments
- Vacation and Sick Leave Tracking
- Discrepancy Reconciliation
- Time Management
- Microsoft Applications
Timeline
MPSC Client Service Representative
Paychex Inc
09.2018 - Current
Senior Payroll Specialist
Paychex Inc
08.2016 - 09.2018
Customer Service Cashier
Weis Markets Inc
09.2014 - 08.2016
Instructional Technology Support
Eastern University
01.2013 - 05.2014
CERT - Accounting, Econ, And Finance
Liberty University
Master of Science - Marketing / New Media And Communication
Southern New Hampshire University
Bachelor of Arts - Communication Studies
Eastern University
CERT/Diploma - Commercial Photography / Electronic Imaging
Lehigh Career And Technical Institute
High School Diploma -
Northern Lehigh High School
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