Jessica De Los Santos
Syracuse,NY
Summary
Detail-oriented professional with a strong foundation in records management and customer service, excelling in staff training and operational oversight. Proven ability to enhance team performance through effective scheduling and training, leading to improved service delivery and customer satisfaction.
Overview
15
15
years of professional experience
Work History
General Manager
Tropical Smoothie Cafe
Syracuse, New York
06.2025 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations, enhancing cafe functionality and customer experience.
- Managed staff scheduling and training, improving service delivery and team efficiency.
- Implemented inventory controls to maintain stock levels and reduce waste.
- Monitored financial performance to align with budgetary goals and standards.
- Ensured compliance with health and safety regulations throughout the cafe.
- Tracked monthly sales, generating reports to inform business development and strategic planning.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
Payroll Administrator
Dls xpress
Newark, New Jersey
03.2019 - 05.2025
- Managed distribution and collection of timecards each pay period to facilitate timely payroll processing.
- Verified attendance, hours worked, and pay adjustments, posting information to designated records for accurate payroll reporting.
- Generated payroll reports for management on a regular basis.
- Aided in preparing payroll budgets and forecasts to ensure accurate financial planning.
Cashier Team Lead
Meyers parking
New York, New York
11.2014 - 07.2017
- Collaborated with management to set sales goals and tracked team progress to drive performance.
- Trained new cashiers on operational procedures and standards to ensure consistent service quality.
- Addressed customer complaints promptly and professionally, enhancing customer satisfaction.
- Ensured that each transaction was completed accurately and efficiently according to established procedures.
- Handled large amounts of money and supported accuracy of financial transactions.
- Followed all safety protocols while handling money.
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Answered store phone and wrote down customer requests for deliveries, large orders, or reservations.
Secretary
Cibao Auto Part
Bronx, New York
04.2011 - 08.2014
- Monitored checkout area operations to maintain efficiency during peak hours.
- Collaborated with other departments to achieve organizational goals.
- Executed cleaning, organizing shelves and displays, and selling merchandise to support team functions.
Skills
- Financial oversight
- Strategic procurement
- Inventory control
- Records Management
- Microsoft Office
- Staff management
- Staffing
- Team leadership
- Staff training
- Customer Service
- Time management
- Effective communication
Languages
Spanish
Native/ Bilingual
Timeline
General Manager
Tropical Smoothie Cafe
06.2025 - Current
Payroll Administrator
Dls xpress
03.2019 - 05.2025
Cashier Team Lead
Meyers parking
11.2014 - 07.2017
Secretary
Cibao Auto Part
04.2011 - 08.2014