Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Demetres

Orlando,FL

Summary

Dynamic and results-driven professional with extensive experience at Menzies Aviation, excelling in ramp service and baggage handling. Proven problem-solving abilities and a commitment to safety procedures compliance, ensuring efficient aircraft turnaround. Recognized for optimizing team performance and enhancing operational workflows in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Ramp Agent

Menzies Aviation
01.2021 - 02.2022
  • Operated ground support equipment to ensure timely aircraft handling and turnaround.
  • Coordinated with team members to optimize baggage loading and unloading processes.
  • Conducted safety checks on equipment and performed routine maintenance as required.
  • Communicated effectively with flight crews to facilitate smooth operations during arrivals and departures.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Connected electrical power unit and hoses to aircraft.
  • Ensured safe and efficient loading and unloading of cargo, leading to smoother and quicker turnarounds.

Part Time Supervisor

UPS
08.2018 - 02.2020
  • Supervised daily operations to ensure timely package processing and delivery.
  • Developed and implemented efficient workflow strategies to enhance team productivity.
  • Trained new employees on operational procedures and safety protocols.
  • Monitored staff performance, providing feedback to improve efficiency and morale.

Line Cook

Gringos Locos
12.2014 - 06.2018
  • Prepared ingredients and ensured proper food safety practices in fast-paced kitchen environment.
  • Operated grills, fryers, and ovens to produce high-quality menu items efficiently.
  • Mentored junior cooks on cooking techniques and kitchen protocols to improve overall team performance.
  • Ensured compliance with health regulations by maintaining cleanliness and organization in the kitchen area.
  • Handled cash and credit cards.

Sales Associate

Harbor Freight
05.2013 - 10.2014
  • Achieved sales targets through effective product demonstrations and customer engagement.
  • Developed strong product knowledge to assist customers with informed purchasing decisions.
  • Maintained inventory accuracy by managing stock levels and conducting regular audits.
  • Trained new associates on sales techniques and customer service standards.
  • Unloaded trucks and restocked inventory.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Merchandiser

TAB Retail Remodeling
04.2011 - 06.2012
  • Developed and implemented effective merchandising strategies to optimize product placement and visibility.
  • Analyzed market trends and customer preferences to enhance product assortment and promotional displays.
  • Collaborated with cross-functional teams to execute successful store remodels, ensuring brand consistency and compliance.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.

Assistant Store Manager

Journeys Kidz
12.2004 - 06.2008
  • Led daily operations to ensure exceptional customer service and store performance.
  • Trained and mentored staff on product knowledge and sales techniques.
  • Implemented visual merchandising strategies to enhance product presentation and drive sales.
  • Analyzed inventory levels to optimize stock availability and minimize shrinkage.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Checked in new inventory and sent out inventory.
  • Verified inventory counts were within monthly tolerance.
  • Restocked selves.

Education

High School Diploma -

Boone High School
Orlando, FL

Skills

  • Problem-solving
  • Loading and unloading
  • Ramp service
  • Aircraft marshalling
  • Heavy lifting
  • Baggage handling
  • Inventory tracking
  • Inventory organization
  • Visual inspection
  • Labeling and boxing
  • Warehouse operations

Languages

English
Full Professional

Timeline

Ramp Agent

Menzies Aviation
01.2021 - 02.2022

Part Time Supervisor

UPS
08.2018 - 02.2020

Line Cook

Gringos Locos
12.2014 - 06.2018

Sales Associate

Harbor Freight
05.2013 - 10.2014

Merchandiser

TAB Retail Remodeling
04.2011 - 06.2012

Assistant Store Manager

Journeys Kidz
12.2004 - 06.2008

High School Diploma -

Boone High School
Jessica Demetres