Jessica Demetres
Orlando,FL
Summary
Dynamic and results-driven professional with extensive experience at Menzies Aviation, excelling in ramp service and baggage handling. Proven problem-solving abilities and a commitment to safety procedures compliance, ensuring efficient aircraft turnaround. Recognized for optimizing team performance and enhancing operational workflows in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Ramp Agent
Menzies Aviation
01.2021 - 02.2022
- Operated ground support equipment to ensure timely aircraft handling and turnaround.
- Coordinated with team members to optimize baggage loading and unloading processes.
- Conducted safety checks on equipment and performed routine maintenance as required.
- Communicated effectively with flight crews to facilitate smooth operations during arrivals and departures.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Connected electrical power unit and hoses to aircraft.
- Ensured safe and efficient loading and unloading of cargo, leading to smoother and quicker turnarounds.
Part Time Supervisor
UPS
08.2018 - 02.2020
- Supervised daily operations to ensure timely package processing and delivery.
- Developed and implemented efficient workflow strategies to enhance team productivity.
- Trained new employees on operational procedures and safety protocols.
- Monitored staff performance, providing feedback to improve efficiency and morale.
Line Cook
Gringos Locos
12.2014 - 06.2018
- Prepared ingredients and ensured proper food safety practices in fast-paced kitchen environment.
- Operated grills, fryers, and ovens to produce high-quality menu items efficiently.
- Mentored junior cooks on cooking techniques and kitchen protocols to improve overall team performance.
- Ensured compliance with health regulations by maintaining cleanliness and organization in the kitchen area.
- Handled cash and credit cards.
Sales Associate
Harbor Freight
05.2013 - 10.2014
- Achieved sales targets through effective product demonstrations and customer engagement.
- Developed strong product knowledge to assist customers with informed purchasing decisions.
- Maintained inventory accuracy by managing stock levels and conducting regular audits.
- Trained new associates on sales techniques and customer service standards.
- Unloaded trucks and restocked inventory.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Merchandiser
TAB Retail Remodeling
04.2011 - 06.2012
- Developed and implemented effective merchandising strategies to optimize product placement and visibility.
- Analyzed market trends and customer preferences to enhance product assortment and promotional displays.
- Collaborated with cross-functional teams to execute successful store remodels, ensuring brand consistency and compliance.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Assistant Store Manager
Journeys Kidz
12.2004 - 06.2008
- Led daily operations to ensure exceptional customer service and store performance.
- Trained and mentored staff on product knowledge and sales techniques.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Analyzed inventory levels to optimize stock availability and minimize shrinkage.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Checked in new inventory and sent out inventory.
- Verified inventory counts were within monthly tolerance.
- Restocked selves.
Education
High School Diploma -
Boone High School
Orlando, FLSkills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Heavy lifting
- Baggage handling
- Inventory tracking
- Inventory organization
- Visual inspection
- Labeling and boxing
- Warehouse operations
Languages
English
Full Professional
Timeline
Ramp Agent
Menzies Aviation
01.2021 - 02.2022
Part Time Supervisor
UPS
08.2018 - 02.2020
Line Cook
Gringos Locos
12.2014 - 06.2018
Sales Associate
Harbor Freight
05.2013 - 10.2014
Merchandiser
TAB Retail Remodeling
04.2011 - 06.2012
Assistant Store Manager
Journeys Kidz
12.2004 - 06.2008
High School Diploma -
Boone High School