Michael Snow II
Virginia Beach,VA
Summary
Dedicated, diligent, and knowledgeable professional with a proven ability to learn quickly and adhere to standard operating procedures(SOPs). A collaborative team player with a strong work ethic who is skilled in applying horticultural expertise to optimize plant health and maximize yields. Proactive in problem-solving and meticulous when following cultivation protocols.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Menzies Aviation
09.2023 - 11.2024
- Implemented quality control measures by verifying documentation and ensuring compliance with established procedures
- Provided exceptional customer support in high-pressure environments, ensuring positive passenger experiences.
- Coordinated and managed logistical tasks, including inventory checks and resource allocation, in a fast-paced environment
- Communicated critical information to diverse groups, ensuring clarity and understanding
- Utilized specialized computer systems for data entry and processing while maintaining a high level of accuracy
- Applied problem-solving skills to address customer needs and improve service outcomes
Customer Service Representative
Hertz Car Rental
08.2022 - 05.2023
- Confirmed appointments, managed and maintained detailed records, ensuring accuracy and compliance
- Demonstrated exceptional customer service skills by consistently delivering world-class service and exceeding guest expectations.
- Operated specialized systems for tracking and processing inventory and sales
- Performed daily quality assurance checks on all vehicles for adherence to company standards to ensure optimal customer satisfaction
- Trained new staff on customer service protocols and operational standards to enhance performance.
Security Officer
Whelan Security Services
06.2021 - 02.2022
- Patrolled and monitored McCamish Pavilion to ensure the security of valuable assets and personnel
- Documented daily activated, security incidents, and any irregularities, including equipment malfunctions or unauthorized access
- Conducted routine surveillance of the premises, including perimeter checks and monitoring access points
- Managed and verified the identification of all individuals entering and exiting the facility to maintain a secure and controlled environment
Cargo Agent
Delta Global Services, DGS
03.2020 - 01.2021
- Created and managed detailed record of load plans, cleanliness inspections, and transportation processes. for processes, ensuring aa
- Maintained the required safety and quality standards by adhering to Standard Operating Procedures (SOP) and company policies.
- Coordinated with airline representatives to manage cargo schedules and resolve logistical issues efficiently.
- Oversaw cargo loading and unloading operations, ensuring adherence to safety regulations and procedures.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
Host and Event Coordinator
McCormick & Schmick's Seafood & Steaks
02.2019 - 12.2020
- Supervised onsite teams, resolved guests' concerns and employee complaints.
- Managed administrative logistics of events planning, event booking and event promotions.
- Coordinated reservation schedules, ensuring accurate booking and efficient service.
Education
Associate Of Applied Science - Horticultural Science
Tidewater Community College
Norfolk, Virginia, VA12-2025
High School Diploma -
Blythewood High School
Blythewood, SC06-2015
Skills
- Detail Oriented
- Time Management
- Problem Solving
- Work Ethic
- Horticulture/Botany knowledge
- Compliance and regulatory expertise
- Inventory and production tracking
- Equipment Operation
- Cloning/Propagation
- Nutrient Management and Fertilization
- Intergraded Pest Management(IPM)
- MS Excel, PowerPoint, Word, and Outlook Proficient
Certification
- Virginia Department of Agriculture and Consumer Services
Pesticide Applicator Certificate (Registered Tech)
- TCC Career Studies Certificate - Plant Production
- National Career Readiness Certification (Gold)
Timeline
Customer Service Representative
Menzies Aviation
09.2023 - 11.2024
Customer Service Representative
Hertz Car Rental
08.2022 - 05.2023
Security Officer
Whelan Security Services
06.2021 - 02.2022
Cargo Agent
Delta Global Services, DGS
03.2020 - 01.2021
Host and Event Coordinator
McCormick & Schmick's Seafood & Steaks
02.2019 - 12.2020
Associate Of Applied Science - Horticultural Science
Tidewater Community College
High School Diploma -
Blythewood High School