Jessica DeMoss
North Pole
Summary
Dynamic and results-driven Physician Recruiting Specialist dedicated to maximizing potential and enhancing skills to drive organizational growth. Proven track record in managing and optimizing onboarding processes, creating seamless experiences that promote team integration and foster a deep understanding of organizational culture. Exceptional communication and organizational abilities ensure comprehensive support and preparation for new hires' success. Demonstrated adaptability in handling additional responsibilities during management transitions, consistently meeting recruiting needs with professionalism and efficiency.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Physician Recruiting Specialist
Foundation Health Partners
Fairbanks, AK
05.2024 - Current
- Coordinated and maintained onboarding reports, tracking progress and compliance for a cohort of 30+ new hires.
- Fostered a supportive workplace environment by building rapport with colleagues and staff members.
- Facilitated comprehensive pre-employment screenings and background checks to minimize delays in onboarding providers.
- Established comprehensive employee files by systematically collecting required documentation and information.
- Collaborated with new employees to ensure a smooth onboarding experience by answering questions and addressing concerns.
- Established efficient onboarding workflows to ensure new employees quickly acclimate to organizational standards and procedures.
- Enhanced onboarding efficiency through the development of streamlined task workflows and comprehensive checklists.
- Analyzed onboarding processes and implemented improvements aligned with best practices to ensure effective employee acclimatization.
- Optimized orientation schedules to minimize downtime for new hires, maximizing their early contributions to the organization's success.
- Assessed new hire feedback to improve and streamline onboarding experience.
- Streamlined documentation procedures to enhance efficiency while meeting all legal and regulatory requirements.
- Customized onboarding plans for employees in different departments, ensuring relevance and effectiveness.
- Monitored and enforced compliance with internal guidelines and external regulations during the onboarding experience.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Administered employee benefits programs information and assisted connecting new hires with the Benefits department for assistance with open enrollment.
- Facilitated collaboration with hiring managers to define and improve job descriptions and selection standards.
- Established partnerships with universities and professional organizations for talent pipeline development.
- Analyzed resumes and employment applications to ensure efficient movement of candidates through recruitment stages.
- Collaborated cross-functionally with HR teams to align recruitment efforts with overall organizational goals and objectives.
- Managed applicant tracking systems to keep recruitment progress organized.
- Conducted discussions with managers to analyze applicant qualifications and establish criteria for top candidate selection.
- Facilitated timely organization and submission of monthly credit card receipts to ensure accurate financial tracking.
- Engaged with cross-functional teams to address and fulfill onboarding requirements effectively.
Sr. Administration Assistant
Foundation Health Partners
Fairbanks, AK
06.2022 - 08.2024
- Coordination and organization of calendars for two Sr. Operation Directors and two Sr. Medical Directors
- Bi-Weekly payroll completion for Sr. Operation Directors direct reports. Taking on additional teams when needed.
- Reimbursement processes, coding, getting signatures, submitting to appropriate teams.
- Managing and organizing various meetings ranging from weekly to quarterly occurrences. Creating and managing agendas, taking minutes, and distributing to various teams.
- Supporting the needs of all clinics, Sr. Operation Directors, all clinic providers, Practice Managers, Clinical Managers, and Registration Supervisors.
- Performing administrative duties, stocking supplies/coffee, running various errands, such as lunch/snacks for meetings.
- Arranging onboarding provider schedules for their first week. Scheduling and arranging meetings with various groups for the providers to meet with.
- Please inquire for more detailed list of duties, available upon request
Diagnostic Scheduler
Foundation Health Partners
Fairbanks, AK
03.2019 - 06.2022
- Coordination of scheduling patients for various imaging exams (Ultrasounds, MRIs, CT, Mammograms, Dexa Scans, Upper GI, Infusions, MRIs with Anesthesia, etc.)
- Reviewing orders from physicians and clinics to ensure their accuracy, reaching out to offices when orders are incomplete.
- Answering high call volumes and assisting with pre-registrations and scheduling.
- Communicating with other departments to coordinate patient care, as well as communicating with other schedulers on various patients and follow up work.
- Checking insurance eligibilities, correcting insurance errors, and inputting new or updated insurance.
- Worked with AS400, NextGen, Cerner, T-Metrics, Teams, Outlook, Word, Excel, Clearance, etc.
- Knowledgeable with assisting patients on correct departments or areas to receive information needed (i.e., when they need Medical Records to send them to HIMS, if they have questions regarding medications, referring them to their primary care provider, or provider that ordered the test).
- I created a training manual for scheduling various tests/exams.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Coordinated with multiple departments to ensure seamless scheduling, reducing delays and increasing efficiency.
- Collaborated closely with Prior Authorization teams to align insurance approvals and scheduled appointments.
Licensed Sales Producer
Allstate
Fairbanks, AK
05.2014 - 07.2018
- Answer phones and transfer calls, when needed
- Process endorsements for making changes to policies (suspend/reinstate, add/remove vehicles, add/remove lien holders, add/remove mortgage clauses, etc.)
- Quotes (auto, home, renters, condo, recreational vehicles, boats, etc.)
- Payments, Billing Issues, Cancellation Calls, Declined Payments, Updating Payment Methods for Automatic Payments
- Policy Reviews, Schedule Appointments
- Working with e-agent, outlook, and gateway (Allstate Programs)
- Emailing, texting, and calling customers for various reasons (quotes, proof of insurance, billing summaries, additional information, forms needed back with signatures, etc.)
- Scanning & uploading files to e-agent
- Sort & distribute faxes
- Remittance and taking deposit to the bank occasionally
- Sorting and sending returned mail and new mail
- Notarizing legal documents on occasion for clients
- I had my Property & Casualty License and Notary Public Certificate
Crisis Intervention Specialist
Interior Alaska Center-Careline
Fairbanks, AK
02.2012 - 05.2014
- Basic office work
- Working with computers and various computer programs (Excel, Word, Outlook, etc.)
- Filing paperwork, databases, client records and reports
- Answering multi-line phones, triage calls
- Listening to clients and providing resources and support, treating the clients with respect
- Taking several crises calls and handling them with professionalism
- Highly trained as Crisis Intervention Specialist and Suicide Prevention
- Communicating with other staff of important trainings, dates, and client information
- Working independently, while still able to communicate with a group
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
- Mentored new team members on best practices within the field of crisis intervention, enhancing their skills and knowledge base.
- Prevented potential crises by proactively identifying triggers and risk factors in clients'' lives.
- Served as a liaison between clients and other service providers, coordinating care plans efficiently.
- Increased client satisfaction with thorough assessments and tailored intervention plans.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Documented risk to each client and context of concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Conversed with individuals in crisis which called or texted hotline for assistance.
Production Associate/Cashier
Value Village
Fairbanks, AK
05.2011 - 01.2013
- Trained to price out clothing based on brand, season, and quality
- Fast paced work environment; move with purpose
- Meeting quotas and keeping everyone motivated to get numbers done
- Updating the managers on numbers of pieces/hour
- Cashiering skills; customer service skills
- Seasonal changes to the store
- Minimal training with reports of the store
- Minimal supervisor training
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Improved product quality with thorough inspections, identifying and addressing potential issues before placement on the sales floor.
- Followed safety procedures and guidelines to maintain safe working environments.
- Resolved issues quickly to maintain productivity goals.
- Met production targets and tight deadlines by collaborating closely with team members.
- Maintained organized work area by cleaning and removing hazards.
Education
High School Diploma -
Lathrop High School
Fairbanks, AK05-2008
Skills
- Communication
- Time Management
- Organization
- New hire onboarding
- Documentation and recordkeeping
- Employee relations
- Detail Oriented
- Employment data tracking
- Adaptability
- Project Management
- Initiative
- Software knowledge
Certification
- Artificial Intelligence for HR - In Process
- Property & Casualty License - June 2015 to January 2020
- Notary Public Certificate - April 2016 to April 2020
Timeline
Physician Recruiting Specialist
Foundation Health Partners
05.2024 - Current
Sr. Administration Assistant
Foundation Health Partners
06.2022 - 08.2024
Diagnostic Scheduler
Foundation Health Partners
03.2019 - 06.2022
Licensed Sales Producer
Allstate
05.2014 - 07.2018
Crisis Intervention Specialist
Interior Alaska Center-Careline
02.2012 - 05.2014
Production Associate/Cashier
Value Village
05.2011 - 01.2013
High School Diploma -
Lathrop High School