Jessica Dennis
Liverpool
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Power Systems Supervisor
Milton Cat
04.2024 - Current
- Improved system efficiency by streamlining processes and implementing automation tools.
- Evaluated vendor proposals and negotiated contracts to secure cost-effective hardware and software solutions.
- Coordinated with vendors to troubleshoot issues related to their products or services effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Purchasing/AP
Mattessich Iron
01.2024 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Invoicing
- Search for best prices for products
- Banking
- Quotes
Project Administrator
Trane Technologies
05.2023 - 01.2024
- Payroll
- AR
- AP
- Claims
- Purchasing
- Data Entry
- Analyzing
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Wrote numerous project proposals in conjunction with company and departmental goals according to strict timelines.
Order Management Specialist
INFICON INC.
04.2021 - 05.2023
- SAP for all processes
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.
- Enhanced order processing efficiency by streamlining workflows and implementing best practices.
- Assisted in training new hires on company-specific policies, procedures, systems, and best practices related to order management functions.
- Handled customer credit applications and partnered with credit manager for approval and account setup.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Updated company tracking system with latest information.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
Office Manager
RUSTON PAVING.
01.2020 - 04.2021
- Purchase Orders
- Invoicing
- Data Entry
- SAP
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Parts Manager
BRADY SYSTEMS.
01.2017 - 01.2020
- Purchase Orders - Customer Service
- Invoicing - Data Entry
- Shipping and handling
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Education
Associates Degree - Business Administration
ONONDAGA COMMUNITY COLLEGE
05.2016
Skills
- Ordering and Processing
- Purchasing & Payroll
- SAP Experience
- Invoicing
- Planning and Scheduling
- Proficient in MS Word and MS Excel
- Salesforce
- VPN
Timeline
Power Systems Supervisor
Milton Cat
04.2024 - Current
Purchasing/AP
Mattessich Iron
01.2024 - 04.2024
Project Administrator
Trane Technologies
05.2023 - 01.2024
Order Management Specialist
INFICON INC.
04.2021 - 05.2023
Office Manager
RUSTON PAVING.
01.2020 - 04.2021
Parts Manager
BRADY SYSTEMS.
01.2017 - 01.2020
Associates Degree - Business Administration
ONONDAGA COMMUNITY COLLEGE
Similar Profiles
Anthony RicciardiAnthony Ricciardi
Service Technician at Milton CATService Technician at Milton CAT
Paul VoslarPaul Voslar
Electrical Power Generation Field Technician at Milton CATElectrical Power Generation Field Technician at Milton CAT
Shannon FabianShannon Fabian
Warehouse Supervisor at Milton CATWarehouse Supervisor at Milton CAT
Salim AhmedSalim Ahmed
BI Consultant at ManukaBI Consultant at Manuka
Shashank Banavara SureshShashank Banavara Suresh
Team leader at The Jockey ClubTeam leader at The Jockey Club