Justin Merron
Liverpool
Summary
Enthusiastic, hard working and dedicated manager experienced in leading branch staff to exceed sales goals while delivering excellent customer service.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Butler Bros
01.2024 - Current
- Supervised daily operations to ensure high-quality customer service delivery.
- Trained and mentored team members on effective communication and problem-solving techniques.
- Resolved escalated customer issues, maintaining satisfaction and loyalty through effective conflict resolution.
- Analyzed customer feedback to identify trends and recommend strategic enhancements to services offered.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
Warehouse Manager
Butler Bros
06.2023 - 01.2024
- Oversaw daily warehouse operations to ensure efficiency and compliance with safety standards.
- Managed inventory control processes, optimizing stock levels and reducing surplus items.
- Trained and mentored staff on best practices in material handling and equipment operation.
- Implemented process improvements that enhanced workflow efficiency and reduced processing times.
- Coordinated logistics for inbound and outbound shipments, ensuring timely deliveries to customers.
- Conducted regular audits of inventory accuracy, identifying discrepancies and implementing corrective actions.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
General Manager
Advanced Auto Parts
03.2023 - 06.2023
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Branch Manager
Airgas
2022 - 2023
- Managed day to day branch retail operations including safety, retail sales, warehousing and distribution.
- Managed a team consisting of Counter Sales, Warehouse, Drivers and Customer Service employees.
- Provided DCR ensuring daily completion
- Managed inside sales, sales growth and sales margin
Counter Sales
Airgas
2014 - 2022
- Sold medical, industrial and specialty gases, welding equipment and hard goods and tools to customers
- Responded to inquiries or concerns from either walk-in customers or those customers that call in as well as provides additional warehouse support as needed
- Completed and filed all required paperwork on a timely basis
- Restocked store merchandise as needed and maintained showroom cleanliness by procedures set forth by management
Installer
Installations Unlimited
2011 - 2014
- Installed after market accessories and provided exceptional customer service to customers
- Filled out work orders, repair logs and maintenance plans
- Repaired and diagnosed automobiles that were brought into the shop
- Assisted with sales and made sure customers were satisfied
Education
High School Diploma -
Lafayette Jr Sr High
LaFayette, NY07.2008
Skills
- Coaching and Mentoring
- Interviewing and Hiring
- Customer Service
- Decision Making
- Critical Thinking
- Time Management
- Team Building Leadership
- Sales Support
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- New hire training
- Delegating work
Certification
- CPR Certified
- Fork Truck (certified through Airgas & Butler Bros)
- 2022 Branch of the Year Award - NE Region
Timeline
Customer Service Supervisor
Butler Bros
01.2024 - Current
Warehouse Manager
Butler Bros
06.2023 - 01.2024
General Manager
Advanced Auto Parts
03.2023 - 06.2023
Branch Manager
Airgas
2022 - 2023
Counter Sales
Airgas
2014 - 2022
Installer
Installations Unlimited
2011 - 2014
High School Diploma -
Lafayette Jr Sr High