Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica Dennis

York,PA

Summary

To secure a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with people.

Overview

23
23
years of professional experience

Work History

Certified Nursing Assistant

Deanie Taylor King Personalized Home Care
Red Lion, PA
10.2024 - Current
  • Cultivated a healing environment that promoted patient recovery and comfort.
  • Assisted patients with daily living activities, including bathing, grooming, and dressing.
  • Performed light housekeeping duties to ensure cleanliness and hygiene in patient areas.
  • Maintained safety by adhering to infection control policies and procedures.
  • Provided emotional support to patients and families during challenging times.
  • Documented patient information accurately and communicated updates to care teams.
  • Participated in interdisciplinary meetings to assess patient progress and recommend adjustments.
  • Recognized distress signals in patients and responded promptly according to protocol.

Certified Nursing Assistant

Compassionate Care Unlimited
York, PA
07.2023 - Current
  • Transported patients safely to treatment units using appropriate equipment.
  • Cleaned and sanitized patient rooms according to established protocols for hygiene.
  • Provided direct nursing care, including taking vital signs and monitoring conditions.
  • Answered call lights and responded swiftly to various patient needs.
  • Assisted with daily living activities, ensuring comfort during bathing and dressing.
  • Turned bedridden patients routinely to reduce the risk of bedsores.
  • Maintained thorough documentation of patient care for effective communication with medical staff.
  • Participated in educational programs for continuous professional development in nursing skills.

Owner

JR Home Improvement
York, PA
01.2018 - Current
  • Answered customer inquiries via phone, email, and chat.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Collected deposits or payments and arranged for billing.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Oversaw budgeting and financial management.
  • Identified new opportunities for growth, expansion, and diversification.
  • Maintained relationships with existing clients by providing superior customer service.
  • Provided direction and guidance to employees.
  • Ensured compliance with local, state, and federal regulations.
  • Managed daily operations of business, including hiring and training staff.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Set pricing structures according to market analytics and emerging trends.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved customer complaints promptly and efficiently.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided accurate information about products and services to customers.

Certified Nursing Assistant

Milestone Staffing
Wormleysburg , PA
03.2015 - 10.2024
  • Transported patients to treatment units using wheelchair or stretcher.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Provided basic patient care by taking vital signs and recording intake and output.
  • Assisted patients with daily living activities such as bathing, grooming, and dressing.
  • Turned and repositioned bedridden patients regularly to prevent bedsores.
  • Responded promptly to emergency situations involving sudden illness or injury.
  • Documented patient activities and recorded information in EMR system.
  • Safeguarded patient privacy by adhering to HIPAA protocols.

Carder

Adecco
York, PA
10.2015 - 02.2016
  • Ensured accuracy through meticulous attention to detail in all tasks.
  • Performed minor assembly tasks with precision and care.
  • Demonstrated excellent eye-hand coordination for efficient task execution.
  • Entered orders into computer system to maintain accurate records.
  • Managed filing system to organize documents effectively.

Certified Nursing Assistant

Bayada
York, PA
11.2011 - 07.2013
  • Repositioned bedridden patients to enhance comfort and prevent complications.
  • Educated family members on home care techniques and infection control measures.
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Assisted clients with ambulation and exercise routines to promote mobility.
  • Transported clients to medical appointments and social engagements for continued activity.
  • Encouraged self-care by teaching grooming and hygiene skills to foster independence.
  • Provided companionship and emotional support to improve mental well-being.
  • Documented patient observations, including vital signs, to alert healthcare providers.

Certified Nursing Assistant

Elite Staffing
York, PA
02.2011 - 07.2013
  • Led training sessions for new nurses and healthcare staff, sharing expertise and best practices.
  • Managed patient transportation and appointment scheduling for timely access to care.
  • Turned bedridden patients to prevent pressure sores and enhance comfort.
  • Provided physical support for daily living activities to promote independence.
  • Reviewed dietary restrictions and allergies to ensure appropriate meal planning.
  • Recorded vital signs, including temperature and blood pressure, for monitoring health status.
  • Gathered information from caregivers and medical staff about conditions and treatment plans.
  • Documented patient behavior and symptoms to communicate with nursing staff effectively.
  • Maintained confidentiality of patient information as per HIPAA regulations.

Certified Nursing Assistant

Manor Care
York, PA
06.2005 - 02.2011
  • Assisted patients with daily living activities including bathing, grooming, and dressing.
  • Turned or repositioned bedridden patients to enhance comfort.
  • Monitored patients for changes in physical or mental condition.
  • Recorded vital signs including temperature, blood pressure, and pulse for accurate assessments.
  • Reviewed dietary restrictions and preferences to provide appropriate meals.
  • Documented observations of patient behavior and symptoms for nursing staff.
  • Responded promptly to call lights and addressed patient needs efficiently.
  • Fostered relationships with patients and healthcare teams to support care plan objectives.

Team Member

Pizza Hut
York, PA
07.2002 - 12.2004
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Greeted customers with a friendly demeanor upon entering store.
  • Collaborated with team members to maximize productivity and achieve daily goals.
  • Operated cash registers for processing customer payments.
  • Assisted customers with product selection and ordering process.
  • Participated in team meetings to discuss strategies for improvement.
  • Trained new team members using approved materials.
  • Looked for opportunities to exceed job requirements.

Education

Basic Life Support (CPR And AED) -

Awesome CPR, LLC
Zephyrhills, FL
03-2024

GED -

York County School of Technology
York, PA
07-2011

Certified Nursing Assistant -

Pleasant Acres
York, PA
07-2003

Skills

  • Customer service
  • Interpersonal communication skills
  • Problem analysis and solving
  • Organizational skills
  • Adaptability under pressure
  • Initiative
  • Knowledge of disabilities (TBI, autism, dementia, MS)
  • Hand-eye coordination
  • Attention to detail
  • Time management
  • Effective communication
  • Daily living assistance
  • Patient care
  • Geriatric care
  • Quality assurance
  • Compassionate caregiving
  • Alzheimer's and dementia support
  • Complex problem-solving
  • Team reliability

References

References available upon request.

Timeline

Certified Nursing Assistant

Deanie Taylor King Personalized Home Care
10.2024 - Current

Certified Nursing Assistant

Compassionate Care Unlimited
07.2023 - Current

Owner

JR Home Improvement
01.2018 - Current

Carder

Adecco
10.2015 - 02.2016

Certified Nursing Assistant

Milestone Staffing
03.2015 - 10.2024

Certified Nursing Assistant

Bayada
11.2011 - 07.2013

Certified Nursing Assistant

Elite Staffing
02.2011 - 07.2013

Certified Nursing Assistant

Manor Care
06.2005 - 02.2011

Team Member

Pizza Hut
07.2002 - 12.2004

Basic Life Support (CPR And AED) -

Awesome CPR, LLC

GED -

York County School of Technology

Certified Nursing Assistant -

Pleasant Acres

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Jessica Dennis