Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Jessica Diaz

West Springfield,MA

Summary

Professional and motivational leader with experience stepping into roles and quickly making positive changes to drive company success. Personable, patient and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven detail oriented skills such as establishing rapports. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Associate

Swift Mart
West Springfield, MA
01.2023 - 01.2024
  • Established processes to ensure efficient workflow throughout the station
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Preparing reports on sales, profits, losses, expenses, and other business activity data.
  • Coordinating deliveries of fuel products from vendors or suppliers on a regular basis.

Optical Technician/Medical Assistant

Quartz Eye Care LLC
Springfield, MA
11.2021 - 01.2023
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
  • Cleaned and performed minor maintenance on examination equipment and glasses.
  • Sent patient prescriptions to pharmacies and scheduled future appointments.
  • Answered phones and directed customer inquiries to the appropriate staff member.
  • Greeted visitors in a professional manner and provided assistance as needed.
  • Researched billing issues and worked with customers to resolve disputes or errors.
  • Verified and processed insurance documented while researching what type of insurance covers prescriptions.

Warehouse Associate

Lowel's Flatbed Distribution Center
Westfield , MA
12.2020 - 10.2021
  • Unloaded materials from trucks using forklifts and pallet jacks.
  • Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
  • Handled hazardous materials safely following prescribed regulations.
  • Operated a variety of material handling equipment including fork lifts, electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
  • Adhered strictly to company policies regarding quality safety procedures.

PCA

HomeCare for Independant Living
08.2019 - 09.2021
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
  • Maintained accurate records of client care services provided on a daily basis.
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
  • Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
  • Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
  • Used mobility devices to transport patients.
  • Replaced catheters and suppository dibits when necessary

Education

Putnam Voc
Springfield MA
2001

Skills

  • Cash Handling
  • Staff Development
  • Financial Management
  • Strategic Planning
  • Bilingual
  • Medical Interpreter
  • Insurance Processing
  • Patient Scheduling
  • Basic Nursing Care
  • Insurance

Certification

  • Medical Interpreter 2021

Languages

Spanish
Native/ Bilingual

References

  • Stephanie Rodriguez-Coworker- (413)-364-12666
  • Damarie Carrion- Coworker- (413)-459-1412
  • Janira Marrero- Coworker- (413)-885-6719
  • Margarita Turkman- Supervisor - (413)-693-4745
  • Natalie Pares- co host-(413)-693-7803

Timeline

Associate

Swift Mart
01.2023 - 01.2024

Optical Technician/Medical Assistant

Quartz Eye Care LLC
11.2021 - 01.2023

Warehouse Associate

Lowel's Flatbed Distribution Center
12.2020 - 10.2021

PCA

HomeCare for Independant Living
08.2019 - 09.2021

Putnam Voc

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Jessica Diaz