Jessica Diaz
Pomona,CA
Summary
Results-oriented leader with over five years of experience in operations and sales management. Expertise in training and development, streamlining processes, and building strong customer relationships to drive revenue growth and employee satisfaction.
Overview
6
6
years of professional experience
Work History
General Manager
Chipotle Mexican Grill
Pomona, CA
07.2020 - Current
- Led team to achieve operational excellence through streamlined processes and enhanced employee engagement.
- Implemented training programs that improved service quality and reduced turnover rates among staff.
- Analyzed sales data to identify trends, driving targeted marketing initiatives for increased customer retention.
- Developed and enforced standardized procedures to ensure compliance with health and safety regulations.
- Managed budgeting processes, aligning financial goals with operational strategies to maximize efficiency.
- Collaborated with cross-functional teams to optimize inventory management, reducing waste and improving profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Lead Sales Associate
American Eagle Outfitters, Inc
Ontario, CA
10.2025 - 01.2026
- Led sales team to exceed monthly sales goals through strategic planning and execution.
- Trained and mentored new associates, fostering a high-performance sales environment.
- Analyzed customer feedback to improve product offerings and enhance customer satisfaction.
- Developed promotional strategies that increased store visibility and drove foot traffic.
Education
High School Diploma -
Bonita High School
La Verne, CABachelor of Science - Business Administration And Management
California State Polytechnic University, Pomona
Pomona, CA06-2027
Associate of Science - Business Administration And Management
Mt San Antonio
Walnut, CA06-2024
Skills
- Problem resolution
- Leadership and team building
- Operations management
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Training and development
- Customer relationship management
- Customer relations
- Staff training
Accomplishments
- Achieved 14.7% hourly turnover rate
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Languages
Spanish
Native or Bilingual
Timeline
Lead Sales Associate
American Eagle Outfitters, Inc
10.2025 - 01.2026
General Manager
Chipotle Mexican Grill
07.2020 - Current
High School Diploma -
Bonita High School
Bachelor of Science - Business Administration And Management
California State Polytechnic University, Pomona
Associate of Science - Business Administration And Management
Mt San Antonio