Jessica Diaz
Birmingham,AL
Summary
Organized professional prepared for this role with solid background in administrative support and executive assistance. Skilled at managing complex calendars, coordinating meetings, and handling sensitive information with utmost confidentiality. Known for excellent teamwork and adaptability, ensuring seamless operations and results-driven support. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Personal Assistant and Chief Financial Officer
Rebecca Jane's LLC
Salina, KS
06.2024 - 06.2026
- Coordinated travel arrangements and itineraries for domestic trips.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Drafted and edited correspondence, reports, and presentations.
- Oversaw office supply inventory, ensuring timely procurement of necessary materials.
- Developed streamlined processes for document management and filing systems.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
OPHTHALMIC TECHNICIAN
Alabama Eye MD
01.2019 - 01.2024
- Conducted comprehensive patient assessments, including visual acuity and intraocular pressure measurements.
- Assisted ophthalmologists during clinical procedures, ensuring equipment readiness and patient comfort.
- Managed ocular imaging using advanced diagnostic tools like OCT and fundus cameras.
- Educated patients on post-operative care and medication administration for optimal recovery.
- Streamlined workflow processes to enhance efficiency in patient scheduling and record management.
- Mentored junior staff on best practices for patient interaction and technical procedures.
- Developed training materials for new hires, improving onboarding experience and knowledge retention.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Reduced wait times for patients by efficiently managing appointment schedules and coordinating with other staff members.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
Education
Ophthalmic Scribe Certification -
JCAHPO
01-2019
Certificate of Completion - Office Software/Word Processing
Marric College
01-2014
Skills
- Team leadership
- Communication
- Conflict resolution
- Multitasking and organization
- Time management expertise
- Administrative support
- Client satisfaction
- Client relations
- Customer service
- Strong work ethic
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Personal Assistant and Chief Financial Officer
Rebecca Jane's LLC
06.2024 - 06.2026
OPHTHALMIC TECHNICIAN
Alabama Eye MD
01.2019 - 01.2024
Ophthalmic Scribe Certification -
JCAHPO
Certificate of Completion - Office Software/Word Processing
Marric College