Jessica Dickerson
Dallas,TX
Summary
Highly creative Senior Client Success Manager with expertise in transforming marketing and advertising strategies into desired results. Leads clients to developing profitable campaigns. Marketing metrics knowledge and collaborative skills supports achievement of targeted outcomes.
Overview
19
19
years of professional experience
Work History
Senior Client Success Manager
Thryv
Dallas, TX
04.2022 - Current
- Oversaw account activity on search platforms using Google AdWords and Bing ads.
- Mentored and trained teams in KPI analysis and performance evaluation using Google AdWords and Google Analytics.
- Enhanced client satisfaction by implementing customized success strategies and maintaining strong relationships.
- Streamlined onboarding processes for new clients, reducing the time to initial product adoption.
- Developed and delivered tailored training sessions to improve client understanding of software features and functionalities.
- Identified upsell opportunities by conducting thorough account reviews and presenting relevant solutions.
- Held monthly strategy sessions to go over marketing strategies.
- Worked with clients to make website edits
Platinum Campaign Manager
Thryv
09.2014 - 04.2022
- Managing clients advertising SEM/ SEO campaigns
- Teaching Clients how to build & use CRM
- Onboarding new clients
- Coming up with monthly strategy sessions to help improve their overall web presence
- Looking into keyword trends and searches to help build great campaigns
- Adding new content to webpages & edits.
Gold Campaign Manager
Thryv
11.2015 - 11.2016
- Worked with clients to onboard their new software
- Created marketing email & sms campaigns
- Helped create social media marketing posts & boosted posts
- Held monthly meetings to tailor marketing strategies
Telephone Marketing Consultant
Thryv
09.2014 - 11.2015
- Promoted from TSA to TMC within the first 6 months of employment
- Recognized for top sales performances 5 times over the course of 12 months
- First Quarter on the floor awarded sales Achiever award.
Executive Sales Recruiter
CyberCoders
07.2014 - 09.2014
- Built book of business
- Helped place SQL and C# developers to different Inland, CA Companies.
Account Manager
Freightquote.com
04.2012 - 07.2014
- Recognized as top 2% of over 700 sale reps six times in two years
- Produced over 20 new accounts yielding over $400,000 in new annual revenue
- Promoted in first 12 months from Freight Broker to Account Manager
- Top-performer in training group of 27 new hires (Acknowledged for first to exceed all three sales metrics and making the most new calls).
Sales
T-Mobile USA
04.2008 - 04.2012
- Ranked #1 in Sales out of over 600 sales team members (locally)
- Ranked #5 in the US Sales (likely over 8,000 sales team members nationally)
- Assisted in over 10 sales training sessions for new hires
- Won trip to Puerto Rico for top 1% in sales in the US
- Invited to all awards ceremonies, received approximately 20 awards.
Collections
Alliance Data Systems
01.2005 - 03.2008
- Ranked #1 in company out of over 200 team members (20 months in a row)
- Highest number of new client sign-up for Credit Card protection
- Led sales training for Credit Card protection.
Education
High School Diploma -
LAWSON HIGH SCHOOL
Lawson, MOAA degree in Business -
JOHNSON COUNTY COMMUNITY COLLEGE
Overland Park, KS01.2007
Skills
- Google AdWords Certified
- Microsoft Ads
- ChatGTP
- SAAS management & training
- Facebook , Instagram, Google My Business, LinkedIN, Canva, YouTube, TikTok
- Marketing
- Computer: Excel, Word, Outlook, PowerPoint, Sales Genie, PhoneBurner, Skype, Dropbox, CRM, Thryv software & sales
Timeline
Senior Client Success Manager
Thryv
04.2022 - Current
Gold Campaign Manager
Thryv
11.2015 - 11.2016
Platinum Campaign Manager
Thryv
09.2014 - 04.2022
Telephone Marketing Consultant
Thryv
09.2014 - 11.2015
Executive Sales Recruiter
CyberCoders
07.2014 - 09.2014
Account Manager
Freightquote.com
04.2012 - 07.2014
Sales
T-Mobile USA
04.2008 - 04.2012
Collections
Alliance Data Systems
01.2005 - 03.2008
High School Diploma -
LAWSON HIGH SCHOOL
AA degree in Business -
JOHNSON COUNTY COMMUNITY COLLEGE