Jessica Dicks
Orangeburg,SC
Summary
Dedicated professional with a versatile background in billing and garnishment processing. Recognized for strong attention to detail and conflict resolution skills, committed to optimizing customer interactions and ensuring compliance with regulatory standards.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Employer Services Specialist
Clemson University Learning Institute
Pickens , WI
04.2025 - Current
Employer service specialist with DSS child support enforcement. Primary job duties include initiating and terminating income withholding orders/garnishments. Answering employers emails/phone calls about
employees garnishments.
Billing Specialist
T Mobile
Charleston, SC
02.2012 - 11.2020
Answered fast paced, inbound calls about wireless bills.
Education
Bachelor of Arts - Liberal Arts
NC A&T University
Greensboro , NC 08.2003 - 11.2008
Skills
- Income withholding
- Garnishment processing
- Case management
- Compliance assessment
- Document verification
- Customer relationship management
- Billing inquiries
- Regulatory knowledge
- Data entry accuracy
- Effective communication
- Conflict resolution
- Attention to detail
Timeline
Employer Services Specialist
Clemson University Learning Institute
04.2025 - Current
Billing Specialist
T Mobile
02.2012 - 11.2020
Bachelor of Arts - Liberal Arts
NC A&T University
08.2003 - 11.2008