Jessica Dietz
Gilberts,IL
Summary
Diligent Client Relations Specialist that brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.
Overview
25
25
years of professional experience
Work History
Client Relations Specialist
Advocate Occupational Health
Algonquin, IL
04.2022 - Current
- Helps bring in new clients for their Occupational Health necessities
- Works one on one by rounding on clients to assure most up to date information reflects their needs.
- Maintains positive relationships with clients by providing prompt responses to their queries.
- Data processes daily paperwork for workman's comp, employment physicals, drug screens, audiograms, etc
- Receives client payments and works with accounting to help assure monthly totals balance.
- Works with Registration Supervisor and Clinical Lead to assure staff are updated on all policies and training.
Registrar
Advocate Health
Algonquin, IL
10.1999 - 04.2022
- Assisted patients in signing in on Kiosk upon arrival.
- Verified patient information , including demographics and insurance.
- Checked-in patients for outpatient appointments; including Lab, X-ray, CT, Ultrasound, MRI, and Dexa Scan.
- Ran and corrected workques
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Created how-to instructions to assist fellow team members.
- Worked alongside Clinical Staff and Physicians in an Urgent Care setting.
Education
Some College (No Degree) - Liberal Arts
Elgin Community College
Elgin, ILSkills
- Exceptional Patient/ Client Satisfaction
- Highly Knowledgeable Resource
- Reliable
- MS Office proficient
- Multi-tasking
- Excellent in high-stress situations
Accomplishments
- Lily Award recipient- 2024
Timeline
Client Relations Specialist
Advocate Occupational Health
04.2022 - Current
Registrar
Advocate Health
10.1999 - 04.2022
Some College (No Degree) - Liberal Arts
Elgin Community College