Jessica Dillingham
O'Fallon,MO
Summary
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need.
Overview
12
12
years of professional experience
Work History
House Cleaner
Easy Day Cleaning
09.2025 - Current
- Performed detailed cleaning operations to prepare Airbnb for guest arrivals.
- Changed linens and restocked supplies to uphold a hospitable environment for all guests.
Support Coordinator
Missouri Department of Mental Health Division of Developmental Disabilities
02.2025 - 09.2025
- Coordinated and led support meetings with clients, ensuring open and effective dialogue.
- Coordinated access to community resources to enhance client support systems.
- Assessed current support procedures and executed necessary modificatins to improve service delivery.
- Designed specific support plans to meet individual client requirements, strengthening trust and rapport.
Interim Office Assistant & Counselor Support
Birthright of St. Charles
12.2024 - 04.2025
- Facilitated emotional support for clients during unplanned pregnancies.
- Conducted thorough intake assessments and linked individuals to essential community resources.
- Strengthened community awareness of pregnancy support services through proactive outreach initiatives.
- Facilitated knowledge exchange with professionals to enhance expertise and foster a collaborative network within the organization.
- Maintained accurate records of client progress and activities in alignment with established agency protocols.
Social Work Practicum Student
Birthright of St. Charles
08.2024 - 12.2024
- Managed a caseload of clients and provided ongoing emotional
support throughout their unplanned pregnancies. - Conducted intake assessments and facilitated referrals to
community resources for individuals seeking assistance. - Participated in outreach efforts to educate the community about
pregnancy resources and support services. - Consulted with other professionals to gain insight and advice and build strong network within organization.
- Documented client progress and activities in accordance with agency policies and procedures.
Claims Service Representative
AAA
10.2023 - 08.2024
- Conduct thorough investigations of total loss claims to determine coverage, liability, and settlement options
- Analyze policy details, vehicle valuations, repair estimates, and other relevant documents to make informed decisions
- Communicate with policyholders and claimants to resolve claims
First Responder Printing Specialist
Ricoh USA, Inc.
11.2021 - 10.2023
- Provided daily support of network printers
- Responded to customer support requests ensuring quick, accurate, and professional support
- Maintained proper communication with customer regarding progress of their machine
- Logged all on-site hardware, consumables and hot swap inventory
Field Service Representative
Ricoh USA, Inc.
09.2020 - 11.2021
- Delivered exceptional customer service
- Investigated and resolved customer inquiries and complaints quickly
- Processed all incoming and outgoing mail and packages
- Ordered paper, toner, and other supplies per site par levels
- Provided basic troubleshooting on all equipment.
- Assisted copy/print production center and performed all functions required for completion and delivery of all copy requests such as binding, laminating, etc.
Warehouse Picker
ALDI USA
05.2018 - 09.2020
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Pulled orders quickly to maintain demanding productivity goals.
Assistant Manager
Walgreens
04.2014 - 01.2018
- Generated repeat business through exceptional customer service.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor's Degree - Social Work
Maryville University of St Louis
St Louis, MO12.2024
High School Diploma -
Fort Zumwalt West High School
O'Fallon, MO01.2009
Skills
- Client documentation
- Referrals and networking
- Client confidentiality
- Case management
- Disability support
- Problem-solving abilities
- Task prioritization
- Adaptability
- Active listening
Timeline
House Cleaner
Easy Day Cleaning
09.2025 - Current
Support Coordinator
Missouri Department of Mental Health Division of Developmental Disabilities
02.2025 - 09.2025
Interim Office Assistant & Counselor Support
Birthright of St. Charles
12.2024 - 04.2025
Social Work Practicum Student
Birthright of St. Charles
08.2024 - 12.2024
Claims Service Representative
AAA
10.2023 - 08.2024
First Responder Printing Specialist
Ricoh USA, Inc.
11.2021 - 10.2023
Field Service Representative
Ricoh USA, Inc.
09.2020 - 11.2021
Warehouse Picker
ALDI USA
05.2018 - 09.2020
Assistant Manager
Walgreens
04.2014 - 01.2018
Bachelor's Degree - Social Work
Maryville University of St Louis
High School Diploma -
Fort Zumwalt West High School