Jessica Dixon
Springfield,VA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
7
7
years of professional experience
Work History
Team Leader
Sentara Northern Virginia Medical Center
04.2023 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
Project Manager
SOSi
07.2020 - 10.2022
- Planned, designed, and scheduled phases for large projects. Drafted project reports to identify successful outcomes, insights and future recommendations.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
Front Desk Supervisor
Dr.Joanne Herrman, M.D.
02.2017 - 03.2020
- Ensured efficient operation of the office, monitoring activities to ensure they met practice policies and objectives.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Collaborated with team members to handle patient requirements from check-in through check-out.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
No Degree - General Studies
Northern Virginia Community College
Alexandria, VA08.2024
Skills
- Overseeing Daily Activities
- Coordinate Events
- Diagnostic Codes
- Eligibility Determinations
- Customer Satisfaction
- Contract Management
- Staff Training
- Administrative Duties
- Operational Requirements
- Patient Relations
- Team Leadership
Timeline
Team Leader
Sentara Northern Virginia Medical Center
04.2023 - Current
Project Manager
SOSi
07.2020 - 10.2022
Front Desk Supervisor
Dr.Joanne Herrman, M.D.
02.2017 - 03.2020
No Degree - General Studies
Northern Virginia Community College
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