Jessica Dominguez
Ogden,UT
Summary
I am a reliable Manager demonstrating high level of management skills and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering management skills for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
I am hardworking and motivated professional with 15+ years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Being a wonderful leader with good planning and organizational skills.
Overview
15
15
years of professional experience
2007
2007
years of post-secondary education
Work History
Manager
Planet Hollywood Hotel casino
Las Vegas, Nevada
10.2020 - 12.2025
- Oversaw daily operations to ensure smooth service delivery for guests.
- Managed staff scheduling and performance to optimize team efficiency.
- Implemented training programs for new employees on service standards.
- Oversaw daily hotel operations and ensured high service standards.
- Managed staff scheduling and training to enhance guest experiences.
- Developed marketing strategies to promote hotel services and packages.
- Maintained compliance with health and safety regulations throughout the property.
- Fostered positive relationships with guests to encourage repeat visits.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Assigned duties and monitored performance of all employees in the hotel.
- Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
- Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
- Managed labor and property expenses to achieve maximum flow-thru to bottom line.
- Oversaw reservations received from direct calls and provided room availability information.
- Coordinated renovation and maintenance projects, ensuring compliance with brand standards and safety regulations.
- Analyzed financial reports, identifying trends and developing strategies for revenue enhancement.
- Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
Assistant Manager of Operations
Mirage Hotel casino
Las Vegas
07.2010 - 10.2020
- Coordinated daily operations for guest services and facility management.
- Supervised staff training to enhance customer service skills.
- Managed scheduling for various departments to ensure efficient coverage.
- Reviewed employee performance regularly providing feedback to help them reach full potential.
- Coordinated the implementation of new processes and systems to improve overall operations.
- Analyzed financial statements for accuracy and completeness.
- Scheduled maintenance activities for production equipment in order to minimize downtime.
- Maintained records of all operational activities including personnel information, inventory levels, customer service metrics.
- Directed workflow by assigning tasks to team members based on their skillset and availability.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Collaborated with other teams within the organization to ensure smooth functioning of day-to-day operations.
- Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed strategies for improving customer satisfaction ratings.
- Trained new hires on company policies and procedures.
- Resolved customer complaints efficiently and effectively.
- Maintained accurate records of employee performance and attendance.
- Assessed sales reports, activity reports, and financial statements to measure productivity and goal realization.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
West High School
Bakersfield, CASome College (No Degree) -
Bakersfield College
Bakersfield, CASkills
- Customer relationship management
- Scheduling coordination
- Performance evaluation
- Financial analysis
- Problem solving
- Team building
- Clear communication
- Verbal and written communication
- Policy implementation
- Coaching and mentoring
- Staff development
- Staff management
- Customer service
- Data analysis
- Team leadership
- Safety procedures
- Task delegation
- Documentation and reporting
- Product management
- Schedule preparation
- Shift scheduling
- Goal setting
Accomplishments
- University of California US Davis Elementary Nutrition Certificate 2013
- MGM International - Forbes Certificate
- Caesar's Entertainment -leadership
Timeline
Manager
Planet Hollywood Hotel casino
10.2020 - 12.2025
Assistant Manager of Operations
Mirage Hotel casino
07.2010 - 10.2020
West High School
Some College (No Degree) -
Bakersfield College