JESSICA DORELUS
Jewett City
Summary
Experienced in branch operations, ensuring smooth daily functions and customer satisfaction. Utilizes strategic thinking to implement efficient processes and enhance team productivity. Demonstrated leadership skills by leading a group of 20 youths for the past 2 years, showcasing problem-solving abilities in dynamic environments. Seeking a position to leverage these skills and abilities for mutual growth and success.
Overview
9
9
years of professional experience
Work History
Contact center rep II
Centreville Bank
11.2020 - Current
- Banker II
- Banker III
Customer service representative (contact center representative)/Universal Banker
Putnam Bank
09.2019 - 08.2020
- Open account
- Maintenance in debit card
- Account transactions
- Vault teller
- Answer calls
- ITM
Cahier/Dealer
Mohegan sun
07.2017 - 09.2019
- Placed purchase order for products parts on a regular basis
- Ensured the payouts are rights and everybody’s enjoying the games.
- Evaluated car parts suppliers on cost, quality, delivery, and other information to determine viability of suppliers
- Provided fast and efficient customer service
- Performed multi-task duties including dealing the cards while monitoring the money
- Controlled the players and making sure they are not cheating on the game
- Prepared daily tables and monitor all the players.
cashier
Sodexo
08.2016 - 07.2017
- Represent Sodexo and its products with honesty and integrity while guiding the customer through the sales process
- Follow up with customers who are looking for specific items
- Maintain proper inventory flow and allocation of stock items to retail orders
- Work closely with management to meet individual and store goals
- Ensure accuracy while pricing and tagging merchandise according to guidelines/Procedures/ standards set by the company
Education
High school -
College Marie Regine
06.2016
Associate of Science - Business Administration (Finance & Banking)
Three Rivers Community College
Norwich, ConnecticutBachelor of Science - Finance
Southern New Hampshire University
Manchester, New HampshireSkills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Internet Explorer
- Customer service
- Problem-solving skills
- Cash handling
- Customer support
- Communicating with clients
- Product knowledge
- Attention to detail
- Employee motivation
- Team building
- Relationship building
- Multitasking Abilities
- Adaptability and flexibility
- Effective communication
- Organizational skills
- Active listening
Affiliations
Served as Secretary of the Board for Haitian Community Center of Greater Norwich.
LANGUAGE SKILLS
Bilingual: English and Creole
Timeline
Contact center rep II
Centreville Bank
11.2020 - Current
Customer service representative (contact center representative)/Universal Banker
Putnam Bank
09.2019 - 08.2020
Cahier/Dealer
Mohegan sun
07.2017 - 09.2019
cashier
Sodexo
08.2016 - 07.2017
High school -
College Marie Regine
Associate of Science - Business Administration (Finance & Banking)
Three Rivers Community College
Bachelor of Science - Finance
Southern New Hampshire University
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