ANGELICA RUBIO
San Antonio
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Contact Center Rep
H-E-B
04.2025 - Current
- Efficiently handle calls, enhancing customer satisfaction with quick resolutions.
- Resolve inquiries using Salesforce, boosting satisfaction ratings substantially.
- Maintain 60wpm typing speed, ensuring swift and accurate customer service.
- Utilize contact center systems to address issues, achieving measurable results.
- Foster strong relationships with customers, promoting loyalty and repeat business through personalized service.
- Streamlined call handling processes, reducing average resolution time and enhancing overall customer satisfaction.
- Maintained accurate records of customer interactions to ensure data integrity and compliance.
Customer Service/ In-store shopper
H-E-B
10.2015 - 04.2025
- Provide exceptional service, addressing diverse customer needs with precision.
- Enhance shopping experience, ensuring customer satisfaction and loyalty.
- Utilize problem-solving skills to resolve customer inquiries efficiently.
- Adapt to dynamic retail environment, contributing to team success.
- Achieve measurable improvements in customer feedback and service ratings.
- Streamlined order fulfillment processes, significantly reducing wait times and increasing customer satisfaction rates.
Education
Google Data Analytics Certification - Data Analytics
Google
12-2025
Associates of Digital Art - undefined
Palo Alto College
01-2016
Associates of Liberal Arts - undefined
Palo Alto College
01-2016
High School Diploma - undefined
John F. Kennedy High School
01-2011
Skills
- Customer Service
- Communication
- Active Listening
- Organization
- Attention to Detail
- Microsoft Word
- Typing
- Time Management
- Multitasking
- Problem Solving
- Data Entry
- Analytical Thinking
Timeline
Contact Center Rep
H-E-B
04.2025 - Current
Customer Service/ In-store shopper
H-E-B
10.2015 - 04.2025
High School Diploma - undefined
John F. Kennedy High School
Associates of Liberal Arts - undefined
Palo Alto College
Associates of Digital Art - undefined
Palo Alto College
Google Data Analytics Certification - Data Analytics
Google
COURSES
- Analyzing Data with Excel at IBM/edX FEB 2026-PRESENT
- CS50's Introduction to Databases with SQL at HarvardX/EDX OCT 2025-PRESENT
ADDITIONAL INFORMATION
- Strengths
- Active listener
- Friendly and outgoing
- Team player
- Energetic and organized
- Quick learner