JESSICA DOYEL
Joshua,TX
Summary
I bring energetic, enthusiastic and unique skills with a creative, out-of-the-box thinking and problem-solving skills with a solid goal-oriented planning. I am looking to advance myself and add to my skill set within the company. With my 11 years of customer service and sales administration along with my 3+ years of management and leadership, I can successfully fill the role at your company. I am Hardworking and passionate with strong organizational skills. Ready to help the team achieve company goals.
Overview
13
13
years of professional experience
Work History
QA Technician (3rd Shift)
Alcon Manufacturing
12.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Reviewed MBR documentation for both sides of the business to ensure batches released in a timely manner.
Velocity Developmental Program
Alcon Manufacturing
- Issue batch records based on production schedule, create batches in ERP/LIMS system, verify variable coding, communicate effectively with production, maintenance, and warehouse
- Proficient for issuance for Pharm Surg and Lens Care and pre-printed backing paper.
- Assisted in problem solving issues.
Pack Tech II
Alcon
09.2021 - Current
- I started with Randstad in September of 2021 and was hired on in November as a Pack Tech 1
- With my time being a pack tech I, I took the initiative to learn as much as possible with Alcon's practices, procedures and SOPs
- In doing so, I was promoted to a pack tech II and I currently lead multiple lines, review, and close out MBRs
- I have good GDP documentation and safety
- I am a quick and efficient learner
- With those skills, I was chosen to go into a newly, developed line (line 22) to further advance my knowledge and skills.
Driver/Management
FedEx
05.2019 - 08.2021
- Loading my truck is not required however I do it so that I can be efficient by knowing what is on my truck and what stops to make
- I then make deliveries to both businesses and residential customers
- Making sure that packages are delivered in a timely manner and delivered to the correct customer
- I also make sure to obtain signatures when needed.
Package Handler
11.2018 - 05.2019
- My responsibilities where to load trucks and unload trailers in a safe, compliant, and timely manner
- I built relationships with the drivers and also achieved package handler of the month for February.
Customer Service Representative
AT&T Mobility
03.2014 - 05.2019
- Take inbound calls and assist customers with bill reviews, processing payments, activating new services or assisting the customer with other options available to their specific need
- Due to my ability to exceed company standards I was chose to participate in the company's Balance Program where I assisted representatives reach/exceed center stretch goals.
Assistant Store Manager
RadioShack
06.2011 - 03.2014
- Assisted with sales and services for all major cell phone providers, reset floor plans for new merchandise and inventory control throughout the entire store
- I also was responsible for making store deposits, terminations and closing/opening the store
- My store was recognized for Top Sales in the area.
Education
General Psychology -
Lubbock Christian University
3.7 GPA -
Mansfield High School
Skills
- Leadership
- Verbal/Written Communication skills
- Computer Skills
- CUSTOMER SERVICE
- PROBLEM SOLVING
- Relationship Building
- COMMUNICATION
References
AVAILABLE UPON REQUEST
Timeline
QA Technician (3rd Shift)
Alcon Manufacturing
12.2023 - Current
Pack Tech II
Alcon
09.2021 - Current
Driver/Management
FedEx
05.2019 - 08.2021
Package Handler
11.2018 - 05.2019
Customer Service Representative
AT&T Mobility
03.2014 - 05.2019
Assistant Store Manager
RadioShack
06.2011 - 03.2014
Velocity Developmental Program
Alcon Manufacturing
General Psychology -
Lubbock Christian University
3.7 GPA -
Mansfield High School