Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Drayton

Copperas Cove,TX

Summary

Dedicated Customer Service Representative with a proven track record in resolving inquiries and enhancing customer loyalty through empathy and effective communication.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Centex Appliance Repair
Copperas Cove, TX
09.2010 - Current
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Implemented process improvements that streamlined communication between departments, reducing response delays.
  • Managed 30+ incoming calls a day
  • Email invoices to real estate companies

Education

High School Diploma -

Lampasas High School
Lampasas, TX

Skills

  • Customer service
  • Active listening
  • Scheduling
  • Putting part orders through
  • Sending invoices

Timeline

Customer Service Representative

Centex Appliance Repair
09.2010 - Current

High School Diploma -

Lampasas High School
Jessica Drayton