Dedicated Customer Service Representative with a proven track record in resolving inquiries and enhancing customer loyalty through empathy and effective communication.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Centex Appliance Repair
Copperas Cove, TX
09.2010 - Current
Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Implemented process improvements that streamlined communication between departments, reducing response delays.