Jessica Drozd
Volo,IL
Summary
Equipment Solutions Specialist with expertise in sales support and customer relationship management. Successfully developed competitive bidding strategies that enhanced team collaboration and improved proposal accuracy. Proficient in Salesforce and Microsoft Office Suite, driving significant increases in customer satisfaction and sales performance. Experienced in diagnosing issues and providing clear, actionable recommendations to clients.
Overview
15
15
years of professional experience
Work History
Equipment Solutions Specialist - COE
Covetrus
07.2019 - Current
- Serves as internal sales resource for Covetrus Account Managers and Strategic Accounts to assist with achieving assigned equipment sales goals
- Advise on capital equipment recommendations and creates equipment proposals for Account Managers to provide to customers
- Proposals range from one item for a single order to more than 100 items for a new build veterinary practice
- Manages staging order request
- Independently calculates pricing by determining if the customer is part of a national/strategic account and investigates if they have special contract pricing
- Responsible for margin recommendations for equipment pricing in competitive bid situations
- Builds and maintains pricing spreadsheets to be utilized in future proposals/bids
Sales Support Specialist
Covetrus
02.2019 - 07.2019
- Resolved inconsistencies in pricing margins and item descriptions through team collaboration.
- Facilitated regional customer schedule calls to discuss equipment team processes.
- Participated in vendor equipment training sessions to improve product knowledge.
- Educated new Customer Experience Representatives on Equipment Solutions Team support and available tools during one-on-one calls.
Sales Support Specialist
Scil animal care a division of Henry Schein Animal Health
03.2016 - 02.2019
- Reviewed capital equipment orders and assisted with resolving any discrepancies on the orders
- Answered questions regarding pricing, shipment status, and product availability
- Managed the processing of the equipment orders and coordinated installation and training
Customer Specialist – Lab and Imaging/Inside Sales
Scil animal care
06.2010 - 03.2016
- Prospected for new customers and built customer relationships and while maintaining existing relationships
- Cold called for sales leads on veterinary specific diagnostic equipment, vital signs monitors, imaging equipment, and orthopedic equipment
- Assisted sales team in scheduling demonstrations with veterinary practices
- Sold, processed, and tracked all equipment warranties
- Provided Customer Support and Technical Support for diagnostic equipment
Marketing Assistant
Scil animal care
01.2010 - 06.2010
- Created and maintained marketing reports
- Kept inventory on marketing material
- Created customer mailing list and fax list for promotions
- Coordinated mass mailing and fax blast
- Assembled educational folders and training binders
- Managed CE documents and database management
Education
Some College (No Degree) - Microsoft Office
College of Lake County
Grayslake, IL01-2010
Esthiology Program - Licensed Aesthetician
The Institute of Beauty and Wellness
Milwaukee, WI01.2003
Early Childhood Education - Child Care Teacher
Gateway Technical College
Kenosha, WI01.1999
Skills
Sales support and order processing
- Customer relationship management
- Effective communication
- Data and database management
- Competitive bidding strategies
- Team collaboration and cooperation
- Vendor training and development
- Salesforce and Microsoft Office Suite proficiency
References
References available upon request.
Timeline
Equipment Solutions Specialist - COE
Covetrus
07.2019 - Current
Sales Support Specialist
Covetrus
02.2019 - 07.2019
Sales Support Specialist
Scil animal care a division of Henry Schein Animal Health
03.2016 - 02.2019
Customer Specialist – Lab and Imaging/Inside Sales
Scil animal care
06.2010 - 03.2016
Marketing Assistant
Scil animal care
01.2010 - 06.2010
Some College (No Degree) - Microsoft Office
College of Lake County
Esthiology Program - Licensed Aesthetician
The Institute of Beauty and Wellness
Early Childhood Education - Child Care Teacher
Gateway Technical College
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