JESSICA DUARTE
East Hartford,CT
Summary
Versatile with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Waitress
Cotton Hollow Kitchen
Glastonbury, CT
01.2022 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked identification for minimum age for sale of alcoholic beverages.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Soccer Trainer/Coach, Soccer XS
Simsbury, CT
08.2021 - Current
- Time managing coaching 2-3 teams at a time during a training session
- Communicating about upcoming practices or events ahead of time
- Mentoring young children ages 5 up to 8 on the game of soccer
- Teaching them how to have patience not only on the field but off it as well to maintain positive attitudes always.
Waitress
Max Fish
Glastonbury, CT
03.2019 - 10.2019
- Took orders, presented and explained specials, offered information, and made suggestions about the menu
- Up-sold wines, liquors, and five course meals
- Anticipated guest needs while having great communication and time management skills
- Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
Waitress
The 99 Restaurant
Glastonbury, CT
07.2016 - 02.2019
- Multi-tasked by seating guests as they arrived while continuously assisting already seated clientele
- Responsible for stocking and maintenance before, during, and after shift
- Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Hostess, Food Runner
Busser, Max Fish
Glastonbury, CT
08.2014 - 09.2016
- Greet all guests and owners warmly with an appropriate greeting
- Created table rotation for fellow co-workers
- Built and maintained relationships with regular customers by learning and remembering preferences
- Assisted with daily restaurant operations such as answering phones, taking reservations or to-go orders, greeting and seating restaurant patrons.
Education
High School Diploma -
East Hartford High School
01.2012 - 01.2016
Skills
Cross-functional team collaboration
undefinedTimeline
Waitress
Cotton Hollow Kitchen
01.2022 - Current
Soccer Trainer/Coach, Soccer XS
08.2021 - Current
Waitress
Max Fish
03.2019 - 10.2019
Waitress
The 99 Restaurant
07.2016 - 02.2019
Hostess, Food Runner
Busser, Max Fish
08.2014 - 09.2016
High School Diploma -
East Hartford High School
01.2012 - 01.2016
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