Jessica Dunn
Bonita Springs,FL
Summary
Dedicated customer service and operations professional with extensive experience in hospitality, real estate, education, and team leadership. Proven ability to deliver exceptional guest experiences, manage property-related responsibilities, coordinate schedules, maintain high standards of cleanliness and organization, and resolve customer concerns professionally. Skilled in inspections, inventory management, communication, and relationship building. Known for reliability, attention to detail, and a strong work ethic.
Overview
26
26
years of professional experience
Work History
Educator and Program Coordinator
Stockton R1 School District
Stockton, MO
08.2024 - 05.2026
- Managed classrooms serving hundreds of students weekly.
- Developed engaging lesson plans tailored to diverse student needs.
- Designed curriculum, lesson plans and instructional materials for classroom teaching.
- Facilitated classroom activities promoting collaboration and critical thinking.
- Trained and supervised students and volunteers in structured environments.
- Implemented technology resources to enhance instructional delivery.
- Collaborated with colleagues to create interdisciplinary projects and programs.
- Collaborated with colleagues to share best practices in teaching methods.
- Encouraged critical thinking skills among students through problem-solving activities.
- Communicated effectively with parents regarding student performance and behavior.
- Organized activities and resources to promote student engagement in learning.
- Coordinated events and fundraising initiatives to enhance student engagement and community involvement.
- Organized school events that strengthened community ties and supported educational initiatives.
- Demonstrated strong organizational, scheduling, and leadership skills.
- Utilized strong communication and interpersonal skills to build positive relationships with students, parents, and educators.
Broker/Owner
JDunn Realty
El Dorado Springs, MO
07.2024 - 05.2026
- Managed daily operations of a real estate brokerage.
- Assisted clients through property transactions and inspections.
- Coordinated appointments, schedules, and client communications.
- Developed strong relationships with buyers, sellers, and community members.
- Created advertising and marketing content.
- Maintained homes and incorporated updates to increase property value, including new plumbing, lighting, fixtures, installed appliances, lawn care, landscaping, painting, power washing, gutter cleaning, and debris removal.
- Assisted clients with property sales and purchases.
- Coordinated showings, documentation, and client communications.
- Maintained property information and responded promptly to inquiries.
- Provided exceptional customer service throughout the transaction process.
- Secured house inspections to meet the standards of FHA, VA, & USDA loans.
- Ran management systems of Bullseye to find leads generated in the United Country System.
- Facilitated property transactions through effective negotiation and communication techniques.
- Analyzed market trends to identify opportunities and guide clients' investment decisions.
- Developed comprehensive listings and marketing strategies for residential properties.
- Resolved conflicts between buyers and sellers to ensure smooth transaction processes.
- Collaborated with lenders, inspectors, and appraisers to streamline closing procedures.
- Educated clients on real estate processes, fostering informed decision-making during purchases.
- Negotiated between sellers and buyers over property prices and settlement deals.
- Acted as buyer or seller representative when arranging sales.
- Collaborated closely with sales team members to develop marketing materials that accurately reflect company policies and procedures.
- Negotiated contracts between buyers and sellers in a timely manner.
- Participated in industry conferences to stay abreast of new developments in the field.
- Applied strict company and regulatory standards when producing contracts and documentation.
- Prepared detailed reports on market trends, stock prices, and economic indicators.
- Ensured compliance with all applicable laws and regulations related to the sale of securities.
- Conducted thorough due diligence prior to making any recommendations or purchases.
Housekeeper Private Homes
Self Employed
Various Locations in Missouri, MO
05.2017 - 05.2026
- Managed daily cleaning and maintenance tasks for residential properties.
- Organized cleaning supplies and equipment for efficient access and use.
- Deep-cleaned carpets, upholstery, and hard surfaces to maintain cleanliness.
- Assisted clients with special requests for customized cleaning services.
- Developed effective cleaning schedules to ensure thorough property upkeep.
- Communicated with clients to understand their specific cleaning needs.
- Cleaned bathrooms, including toilets, tubs, showers, and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, and wiped down surfaces.
- Changed bed linens and towels and tidied up rooms.
- Vacuumed floors and dusted furniture to maintain an organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas, and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Disinfect telephones, light switches, and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Followed safety procedures when handling hazardous materials.
- Removed finger marks and smudges from doors, frames, and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce the spread of germs and enhance freshness.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Scrubbed kitchen appliances, countertops, and fixtures.
- Assisted in laundry services, including washing, drying, and folding linens.
Real Estate Sales Person
United Country Real Estate
El Dorado Springs, MO
06.2022 - 06.2024
- Assisted clients with property sales and purchases.
- Assisted clients in finding suitable properties based on their needs.
- Conducted property showings and answered client inquiries promptly.
- Provided exceptional customer service throughout the transaction process.
- Negotiated contracts between buyers and sellers to facilitate transactions.
- Secured house inspections, ensuring compliance with FHA, VA, and USDA loan standards.
- Maintained up-to-date knowledge of local real estate trends and regulations.
- Maintained detailed records of all sales transactions, including contracts, documents, and payments.
- Compared properties with recently sold homes in neighboring areas to establish competitive market pricing.
- Consulted with escrow companies and lenders to validate completion of terms and conditions of the purchase agreement by the closing date.Live buyers, highlighting key features and amenities.
- Compiled property lists aligned with buyers' needs and financial capabilities.
Educator
NEVC R-1 School District
Walker, MO
01.2010 - 05.2023
- Developed engaging lesson plans for diverse student needs.
- Designed curriculum, lesson plans and instructional materials for classroom teaching.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Facilitated classroom discussions to enhance student learning experiences.
- Encouraged critical thinking skills among students through problem-solving activities.
- Implemented educational technology to support interactive learning.
- Integrated multi-media tools such as videos, slideshows, and audio recordings into lessons.
- Monitored student progress and provided timely feedback.
- Assessed student progress regularly through formal and informal assessments.
- Identified weaknesses and strengths to create strategic student improvement plans.
- Provided appropriate feedback on work, behavior, and attitude towards learning.
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Established expectations for student behavior while maintaining an atmosphere of mutual respect.
- Enforced rules for behavior and procedures for maintaining order among students.
- Collaborated with colleagues to create a positive school environment.
- Organized extracurricular activities to foster student engagement.
- Engaged parents in their children's education by providing regular updates about academic performance and classroom activities.
- Communicated effectively with parents about student performance and needs.
- Planned classroom activities to enable students to work independently, in small groups and in large groups.
- Participated in professional development to improve teaching strategies.
- Attended professional development workshops and seminars to stay abreast of new trends in education.
- Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with students, parents and fellow educators.
- Made special accommodations to integrate students with ADD, ADHD and other learning disabilities.
- Maintained accurate records of student attendance, grades, test scores.
- Created and modified various teaching documents using Microsoft Office and PowerPoint.
Sales Assistant Manager, Trainer, Auditor
Dolly Parton's Stampede Dinner Theater
01.2000 - 05.2010
- Managed and trained a sales team of 40 + employees on call sales and group/contract sales.
- Balanced accounts.
- Handled guest inquiries, reservations, and customer concerns.
- Counted and balanced cash drawers, deposits, and daily revenue.
- Improved guest experience through premium seating initiatives.
- Maintained high standards of professionalism and customer satisfaction.
- Conducted interviews, onboarding, and employee training.
- Coordinated group reservations and upsold services to maximize revenues.
- Assisted guests with seating arrangements and special requests.
- Provided information about menu items and entertainment options.
- Maintained cleanliness of dining area and guest facilities.
- Collaborated with team members to ensure smooth operations.
- Contributed to a welcoming atmosphere for all patrons.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Answered incoming telephone calls to provide store, products and services information.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Utilized CRM systems to track customer interactions and sales opportunities.
- Provided excellent customer service to clients in person and over the phone.
- Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
Housekeeper
Emerald Point Condos
Hollister, MO
03.2002 - 01.2003
- Professional residential and vacation rental housekeeping.
- Deep cleaning of kitchens, living areas, and dining spaces.
- Vacuuming, mopping, and floor care.
- Laundry and linen management.
- Bed making and guest room preparation.
- Carpet shampooing and stain removal.
- Kitchen cleaning and dishwashing.
- Efficient time management.
- Reliable, organized, and able to work independently.
- Experience maintaining luxury vacation rental properties.
- Commitment to providing a clean, welcoming environment for guests.
Education
Master of Science - Education
Missouri State University
Springfield, MO07-2024
Bachelor of Science - Secondary Education & Art Education
College of The Ozarks
Point Lookout, MO12-2008
Associate of Applied Science - Business Administration
Springfield College
Springfield, MO05-2005
Skills
- Guest Relations and Customer Service
- Vacation Rental Operations
- Property Inspections
- Real Estate Knowledge
- Cleaning, Maintenance, and Organization Standards
- Inventory and Supply Management
- Scheduling and Coordination
- Team Training and Leadership
- Problem Resolution
- Microsoft Office and Google Workspace
- Cash Handling and Deposits
- Communication and Sales
- Contract Sales
- Event coordination
- Classroom management
- Curriculum development
- Technology integration
- Customer relationship management
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Strategic planning
- Educational technology
- Decision-making
Timeline
Educator and Program Coordinator
Stockton R1 School District
08.2024 - 05.2026
Broker/Owner
JDunn Realty
07.2024 - 05.2026
Real Estate Sales Person
United Country Real Estate
06.2022 - 06.2024
Housekeeper Private Homes
Self Employed
05.2017 - 05.2026
Educator
NEVC R-1 School District
01.2010 - 05.2023
Housekeeper
Emerald Point Condos
03.2002 - 01.2003
Sales Assistant Manager, Trainer, Auditor
Dolly Parton's Stampede Dinner Theater
01.2000 - 05.2010
Master of Science - Education
Missouri State University
Bachelor of Science - Secondary Education & Art Education
College of The Ozarks
Associate of Applied Science - Business Administration
Springfield College