Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jessica Dustin

Bridgewater,Massachusetts

Summary

Dynamic Senior Property Manager with CT Management, recognized for enhancing tenant satisfaction and increasing occupancy rates through effective marketing strategies. Expert in budgeting and financial analysis, I streamlined operations and improved workflow efficiency, while fostering strong tenant relations and ensuring regulatory compliance. Proven ability to negotiate contracts that optimize service quality and reduce costs.

Overview

7
7
years of professional experience

Work History

Senior Property Manager

CT Management
11.2022 - 04.2024
  • Managed tenant relations and addressed concerns effectively to enhance satisfaction.
  • Coordinated property maintenance schedules to ensure timely service delivery.
  • Assisted in preparing budgets and financial reports for property performance analysis.
  • Conducted regular inspections to maintain property standards and compliance.
  • Developed marketing strategies to attract new tenants and reduce vacancy rates.
  • Implemented operational procedures improving workflow efficiency across properties.
  • Trained junior staff on property management systems and best practices.
  • Collaborated with vendors to negotiate contracts that optimize service quality and cost efficiency.
  • Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
  • Streamlined property management processes for improved efficiency and cost savings.
  • Investigated and resolved any tenant complaints.
  • Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
  • Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
  • Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
  • Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
  • Implemented preventative maintenance programs to minimize unexpected repair costs and extend the life of building systems.

Property Manager

Trinity Management Company
09.2021 - 06.2022
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Coordinated with legal counsel to handle eviction processes smoothly and professionally.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
  • Fostered positive relationships with tenants and property owners, leading to high retention rates.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
  • Streamlined rent collection processes, significantly reducing late payments.
  • Conducted regular property inspections to preemptively identify and address maintenance needs.

Executive Concierge

Bozzuto Management Company
10.2017 - 04.2019
  • Delivered exceptional resident services, ensuring tailored experiences for high-profile residents .
  • Coordinated logistics for events, managing schedules and on-site arrangements effectively.
  • Developed and maintained relationships with vendors to secure exclusive services and amenities.
  • Resolved resident inquiries and concerns promptly, enhancing overall satisfaction levels.
  • Managed concierge team workflows, optimizing service delivery processes for efficiency.
  • Trained new staff on best practices in customer service and operational procedures.
  • Implemented feedback mechanisms to continuously improve service quality based on resident input.
  • Delivered exceptional service, resulting in numerous positive reviews and high retention rates.
  • Developed strong relationships with local businesses, enabling exclusive discounts and partnerships for residents.
  • Assisted residents with any issues or complaints promptly and professionally, resolving concerns to their satisfaction.
  • Collaborated with other departments to ensure smooth communication and coordination regarding resident needs and preferences.
  • Cultivated a positive work environment among concierge team members, promoting teamwork and camaraderie for increased morale and job satisfaction.
  • Revised operational procedures within the department resulted in improved efficiency while maintaining high standards of service.
  • Coordinated emergency response efforts during unexpected situations, prioritizing safety while minimizing disruption to the guest experience.
  • Concierge staff scheduling adjustments were made to accommodate peak periods effectively without compromising service quality.
  • Trained new concierge team members, fostering a culture of excellence in customer service.
  • Served as a liaison between guests and hotel management, facilitating open communication channels regarding feedback or concerns.

Education

Musical Composition And Management

Emerson College
Boston, MA
06.2020

Skills

  • Property inspections
  • Maintenance coordination
  • Tenant relations
  • Customer service
  • Lease management
  • Staff supervision
  • Rent collection
  • Eviction process
  • Budgeting and financial analysis
  • Regulatory compliance
  • Fair housing regulations
  • Marketing and leasing
  • Contract administration

Accomplishments

Retained ORA award three years in a row for resident satisfaction while holding my position as the Executive Concierge, at the Hecht Warehouse in Washington, D.C.

Timeline

Senior Property Manager

CT Management
11.2022 - 04.2024

Property Manager

Trinity Management Company
09.2021 - 06.2022

Executive Concierge

Bozzuto Management Company
10.2017 - 04.2019

Musical Composition And Management

Emerson College

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