Jessica Dvorak

Quickbooks, Microsoft Excel, Microsoft Teams, GPS Insight, & LMN

• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Completed daily timesheets and unbillable percentages.
• Coordinated all contracts, new and current customers.
• Enhanced office environment, organizing spaces for better workflow and employee comfort.
• Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
• Developed filing system for historical documents, preserving important company records and improving access to information.
• Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
• Maintained weekly inventory of company uniforms and processed quarterly orders.
• Monitored GPS Insight on all landscaping vehicles for accurate recordation of timesheets.

The dates are correct on the next three jobs. The company started out as Coastal Carolina Electrical and Construction. Then grew into three separate companies.

• Handled complaints from customers by empathetically listening, recording details, and offering solutions.
• Extensively inspected all incoming Uhaul vehicle's and equipment.
• Reported any and all damage to the area field manager.
• Assisted customers with product selection, pricing, payment options, and returns and exchanges.
• Demonstrated exceptional customer service skills by going above and beyond to satisfy customers on phone and in person.
• Processed customer orders and collected payment information.
• Obtained necessary signatures and photos for Uhaul safety procedures and contracts.
• Obtained and verified proper forms of identification from all clients prior to every rental.
• Assisted customers with product selection, pricing, payment options, and returns and exchanges.

• Supervised and mentored a diverse set of team members.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance and professionalism.
• Oversaw aspects of maintenance, inventory, and daily activity management.
• Met with team members on a weekly basis to identify sales opportunities, discuss strategies, and execute new promotions.
• Calculated inventory and ordered appropriate supplies to meet expected demands.
• Utilize all proper knowledge to ensure all customer's questions and need's are met.
• Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Coordinated with vendors for timely inventory replenishment, ensuring product availability.

Microsoft Excel, T Sheets, Microsoft Word, GPS

• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and administrative tasks.
• Running errands and gathered information on possible contracts.
• Completed precise estimations of costs, labor hours, PO's, and materials for all job workbooks daily.
• Prepared and made bank deposits and assisted with invoice processing.
• Effectively scheduled permitting and inspections as needed per job.
• Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
• Maintained GPS location tracker's on all work vehicle's throughout the day or whenever an issue occured.
• Answered phones professionally while providing accurate information about company products or services.
• Coordinated communications, taking calls, writing, sending, and responding to emails and interacting with clients in person.