Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Jessica Eberlin

Angier,NC

Summary

Accomplished Insides Sales and Project Manager adept at managing large regions without sacrificing quality of service. I operate exceptionally well in high-pressure competitive environments due to my ability to balance priorities and time. I pride myself in my ability to maintain relationships with customers by using white glove service. I have a proven record of meeting/exceeding goals or KPIs. I always look for new ways to challenge myself and further my knowledge based on experience. Adapt at working cross functionally with various departments and teams. Eager to bring energy, creativity, and new ideas to increase productivity while exceeding company goals.

Overview

10
10
years of professional experience

Work History

Team Lead, Inside and Digital Sales

Circle K Pro
06.2023 - Current
  • In my role as a leader, I ensured team success by guiding, supporting, and mentoring inside sales representatives towards a collaborative and results-driven approach.
  • Administered training programs to improve onboarding of new employees and upgrade capabilities of current workforce.
  • Work closely with other departments, including marketing, product management, and customer service, to ensure alignment and maximize sales effectiveness.
  • Collaborate with upper management to develop and implement effective sales strategies and tactics.
  • Act as a primary point of contact for escalated customer inquiries and concerns, demonstrating a proactive and solution-oriented approach.

B2B Digital and Inside Sales Rep

Circle K Pro
Raleigh, NC
06.2023 - 05.2024
  • Received in-depth training from a global corporation with a focus on how to lead successful sales conversations that lead to higher rates of closing.
  • There was often a need to be flexible to changing expectations, and a need to openly communicate our perspectives to promote success.
  • Met and exceeded expected KPIs for calls, sales, and team goals.
  • Maintain positive relationships with customers for their continued use of our fleet card. This includes high-profile accounts. All customers were based in the US, with some global team interactions.

Customer Success Manager

Pear Therapeutics
11.2019 - 04.2023
  • Flexible at a growing pharmaceutical/biotech company that requires adapting to changes. Consistently received increased responsibilities, which include, but are not limited to: implementation, project management, benefits, inside sales, and review/create SOPs.
  • Maintain relationships to promote product loyalty. Use discovery questions to determine key account players. Maintain relationships to promote product loyalty. Lead training virtually/in-person for patients and medical staff to use our programs or software related to prescribed digital therapies. Maintain relationships with offices within the Northwest region (CA, ID, MT, ND, OR, SD,NE, WA, WY).
  • Use CRM (Salesforce and Tableau) to manage accounts and patient enrollments. Enforced compliance, intake protocol, investigated benefits, and effectively troubleshoot irregular events. Report events into the FOI ticketing system.
  • KPIs include, but are not limited to, 57 outbound calls per day, call cadences, call quality, answering emails promptly, and working closely with offices and sales to meet quarterly goals.
  • Represent the Patient Call Center on corporate project teams for innovating Virtual Provider Training, Fun Committee, and Work Life Balance teams.
  • Received three quarterly awards: Q2 2022, Scrapy Pear Award; Q1 2022, Scrapy Pear Award; and Q4 2020, We Stand Together Award. These quarterly awards recognize my efforts to improve the lives of my patients and dedication to exceed quarterly goals for the success of Pear Therapeutics.

Psych Services Liaison, QMHP

DuPage County Health Dept.
Wheaton, IL
11.2017 - 11.2019
  • Manage programs and run reports that track staff and facility performance. Assist in managing patients for third parties, such as DCFS and hospital referrals.
  • Call patients for appointment reminders, intake, policy updates, and general assistance.
  • Rep Payee for clients receiving Social Security benefits. Manage and organize budgets. Monitor Residential Receivables (rent for clients in our housing programs).
  • Trained as a research assistant for Loyola University to oversee a controlled clinical study. Was the DCHD contact and researcher for an IOP study with children in DCFS care.
  • Forensic Psychology Department (DuPage County Courthouse): Trained/coached staff with scheduling, payments, and filing. Work primarily with court-mandated Domestic Violence, Substance Abuse, and Cannabis Education.

PCT/CNA

St. Alexis Behavioral Health Hospital
07.2014 - 11.2017
  • Long-term care with varying levels of mental illnesses/disorders. This includes patients of age 10 to geriatric.
  • Room checks, body checks, safety rounds, one-to-one supervision, restraints in a dignified and safe manner.
  • Record vitals, urinary samples, and EKG. Assist during Electroconvulsive Therapy sessions.

Education

Bachelor of Science in Biomedical Sciences -

National University of Health Sciences

Associate in Liberal Arts -

Harper College

Skills

  • QMHP
  • Project Management
  • Account Management
  • Coaching and Mentoring
  • Inside Sales
  • Teams Software
  • Salesforce Software
  • CRM
  • In-person and Virtual Presenting
  • Implementation
  • Creative Problem Solving
  • Call Center
  • Travel
  • Case Management
  • Benefit Verification
  • Google Applications
  • Microsoft Applications
  • Five9
  • Carelogic
  • Tableau
  • Electronic Medical Records

Timeline

B2B Digital and Inside Sales Rep

Circle K Pro
06.2023 - 05.2024

Team Lead, Inside and Digital Sales

Circle K Pro
06.2023 - Current

Customer Success Manager

Pear Therapeutics
11.2019 - 04.2023

Psych Services Liaison, QMHP

DuPage County Health Dept.
11.2017 - 11.2019

PCT/CNA

St. Alexis Behavioral Health Hospital
07.2014 - 11.2017

Bachelor of Science in Biomedical Sciences -

National University of Health Sciences

Associate in Liberal Arts -

Harper College

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Jessica Eberlin