Nichole Whittaker
Mocksville,NC
Summary
Dedicated and motivated professional actively seeking a challenging and dynamic career that offers continuous growth opportunities. Commitment to lifelong learning evident through pursuit of continuing education and collaboration with colleagues, constantly striving to enhance skills and excel in role. Thrives under pressure, consistently giving utmost effort to every task at hand, ensuring optimal performance and results.
Overview
16
16
years of professional experience
Work History
Office,Collaborative Care and UM Manager
Southern Family Medicine
06.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
EMT/FF
Center Fire Department
03.2009 - 06.2015
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
- Expedited life-saving interventions by rapidly assessing patients'' conditions based on vital signs, symptoms, and medical history.
- Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
- Streamlined documentation processes for efficient patient information transfer between EMS personnel and hospital staff.
- Strengthened relationships between EMS providers and local hospitals with clear communication channels aimed at enhancing patient outcomes.
RMA/Surgical Coordinator
Carolinas Fertility Institute
11.2015 - 05.2019
MA/EMT
NMW Homecare
06.2014 - 05.2016
EMT
NuCare Carolina Ambulance Inc
10.2011 - 06.2014
Education
QMHP/CDAC, Alcohol and Drug counseling, Trauma and Abuse, Mental Health Issues -
Online
02.2022
RMA, Clinical Medical Assistant, Clerical Medical Assistant, Insurance/Billing and Coding -
Living Arts Institute
02.2016
Medic, EMT-P, Advanced Life Support -
Rowan Cabarrus Community College
05.2013
FF/EMT, Fire Fighter, Emergency Medical Technician Renewal -
Davidson County Community College
03.2011
NA/EMT, Certified Nursing Assistant, Emergency Medical Technician -
Forsyth Technical COMMUNITY College
05.2002
Skills
- Office Management
- QMHP
- Vital Signs
- Phlebotomy
- Patient care
- Billing
- CPR
- BLS
- EEG
- Customer service
- Inventory and ordering
- Cash handling and deposits
- Payroll
- Invoicing
- Labeling
- Book keeping
- EMR
- Dispatching
- Patient intake
- HSG
- SHG
- Semen analysis
- Lab analysis
- Saline ultrasounds
- Inseminations
- Assist IVF transfers
- Certified podiatry X-ray technician
- MRI authorization
- Surgery coordination
- Scheduling
- Surgery authorization
- Casting
- Bracing
- Bandaging
- Injections
- Drawing medications
- Ultrasound technician
- GPRAs
- Treatment plans
- QMHP
Timeline
Office,Collaborative Care and UM Manager
Southern Family Medicine
06.2019 - Current
RMA/Surgical Coordinator
Carolinas Fertility Institute
11.2015 - 05.2019
MA/EMT
NMW Homecare
06.2014 - 05.2016
EMT
NuCare Carolina Ambulance Inc
10.2011 - 06.2014
EMT/FF
Center Fire Department
03.2009 - 06.2015
QMHP/CDAC, Alcohol and Drug counseling, Trauma and Abuse, Mental Health Issues -
Online
RMA, Clinical Medical Assistant, Clerical Medical Assistant, Insurance/Billing and Coding -
Living Arts Institute
Medic, EMT-P, Advanced Life Support -
Rowan Cabarrus Community College
FF/EMT, Fire Fighter, Emergency Medical Technician Renewal -
Davidson County Community College
NA/EMT, Certified Nursing Assistant, Emergency Medical Technician -
Forsyth Technical COMMUNITY College
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