Compassionate and detail-oriented office manager known for strong customer service and organizational skills. Experienced in coordinating patient scheduling and onboarding processes to improve care delivery and operational efficiency.
Overview
9
9
years of professional experience
Work History
Office Manager/Client Care Coordinator
First Light Home Care
2026.05 - Current
Coordinated daily office operations to ensure efficient workflow and support staff activities.
Managed scheduling and appointment coordination for team members and clients.
Assisted in maintaining accurate records and documentation for client interactions.
Supported onboarding process for new hires, facilitating orientation and training sessions.
Communicated effectively with clients, addressing inquiries and resolving issues promptly.
Patient Care Coordinator
Alliance Orthopedics
2023.02 - 2025.12
Coordinated patient scheduling to optimize clinic workflow and minimize wait times.
Facilitated communication between patients and healthcare providers to enhance care coordination.
Managed insurance verification processes to ensure accurate patient billing and coverage information.
Streamlined patient intake procedures, improving data accuracy and reducing processing time.
Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Home Health Aide/Caregiver
Action Health Staffing
2017.07 - 2022.03
Provided compassionate personal care, assisting clients with daily living activities and ensuring comfort.
Administered medications and monitored patient responses to treatment plans, ensuring adherence to prescribed protocols.
Implemented individualized care plans in collaboration with healthcare professionals to improve patient outcomes.
Maintained accurate documentation of patient progress and care activities, ensuring compliance with regulatory standards.
Coordinated with family members and healthcare teams to address client needs and optimize support services.
Office Manager/Care Coordinator/Quality Assurance Coordinator at Insight Home Health Care Inc.Office Manager/Care Coordinator/Quality Assurance Coordinator at Insight Home Health Care Inc.
Office Manager/ Patient Care Coordinator/ Medical at POM MRI & Radiology CentersOffice Manager/ Patient Care Coordinator/ Medical at POM MRI & Radiology Centers